2021 Ford Explorer XLT 4WD

Special thanks to the service department personnel at Jim Riehl's Friendly Chrysler Dodge Jeep Ram Of Romeo. I brought 2 different vehicles in for service and the experience was excellent. They got both vehicles done on time, the write up technicians couldn't have been more polite or professional. Great experience. Thank you.

Purchased and installed a new alternator from another dealership. They said if it needed programmed I could bring it back in the morning and they would take care of it. Well after a few hours in the waiting room that came and told me it would be a few days before they could get to it. So I call you guys and talked to Allen. He said to bring it over and give him a few hours. Dropped it off and it was done in short order. Great service! Alternator is working and I’m not without my truck. Thanks again and if I need parts or service in the future, I know where I’ll be going.

I had an excellent experience at this dealership. I needed an oil change and scheduled an appointment because I work in the area. The staff at the Service Center was exceptional. They provided additional services and completed everything in just two hours, including tire rotation, oil change, checking the car's maintenance, and refilling my windshield fluid. Their efficiency and friendliness impressed me greatly. Despite considering switching to a foreign car, I will check out options at this dealership and support them in the future.