2021 GMC Acadia SLE AWD

I am now going to stay a Kerry ford customer after Ryan the manager was very helpful in getting my tire issue taken care of on my 2022 Explorer. The dealership responded quickly to my review and have kept my future business. Thank you Ryan I had a good experience but buying my 2022 Ford explorer but not so good with the service after. I just had my car in for service in September and today I notice a split in the sidewall of one of my tires. I call up and quick lane said nothing they can do but they could sell me a new tire and add road hazard to the new tire. I understand if this car was old it’s around 6 months old with just over 6k miles on it. I just expected better when you spend 45k on a car and warranty. I hope someone reads this from Kerry and offers to make it right. Because I’m a ford guy and my service will be going elsewhere.

2 Years Later Updating Review - I just wanted to come back and update my review of Kerry Ford and the fantastic way I was treated, not only by the sales team, but also by the management team there. I moved away from Cincinnati in 2021 and I left my Bronco reservation there even though it would mean that I had to drive over 500 miles to go pickup my car. The dealership knew this. They also knew that I had a HOT car that wouldn't sit on the lot for more than a couple hours. My dealership here in NJ told me flat out that if I moved my reservation here, they would jack the price up to $30k over MSRP. All I had was Kerry Ford's word that they quoted me a price, and that was the price I would pay. In the end, when my car arrived, my daughter and I flew out to Cincinnati ($150 one way ticket). We were at the dealership right when they opened. My Bronco was prepped, all my paperwork was ready for me and the price that was quoted was the price that was honored. No games, no sneaky sneaks. By lunch time I grabbed one last Coney for the road and we road-tripped it home. Fast forward 2 years and 32,000 miles. I have not had one major problem with that car (knock on wood). It's been the best car that I have ever owned, but the thing I remember the most is that very first time that the Kerry Ford showed me the car. I would buy another car from them (and drive to Cincy) in a heartbeat. WHO DEY!

I bought my explorer new in 2017 and I couldn't be happier. I've never had an issue. I have all maintenance done at Kerry. They are fast, friendly and make sure you are satisfied with your appointment