2023 Dodge Challenger R/T

I couldn't be happier with my experience. My service manager, Jessica, was exceptional — her professionalism made the entire process smooth and stress-free. She kept me informed throughout the service and went above and beyond to ensure everything was taken care of efficiently. I also want to extend a thank you to Honda for their generous goodwill coverage towards the repair of my AC system. It’s refreshing to see a company stand by their products and support their customers in such a meaningful way. This not only resolved my issue but also reinforced my confidence in Honda’s commitment to quality and customer satisfaction.

Matt S made getting my car serviced easy and made me want to come back to Honda for service in the future. He was very clear about what each service was and made sure I understood what I was paying for rather than throwing jargon at me and me walking away with less. Matt is a great service advisor and I'm excited to work with him again.

This evaluation is pretty much exactly the same as the one I did subsequent to my last service appointment at Sunset Honda. Specifically the service and treatment I received from Jeremy Zuck and from the other personnel in the service department was superb. Always professional, always friendly and informative. The problem this time, which is also what I experienced on my last visit is what happens when I make a phone call to set up the appointment in the first place. The people who answer the phone, in both cases it was a young female are either naturally unhelpful or are trying to be that way. When I called, I simply wanted to speak to a technician. Nothing more than to simply speak to a technician to ask a few questions about my car before I made the appointment. I made that very clear to the young lady. She simply kept asking stupid questions like “are you going to make an appointment?” I would probably but I need to speak to a technician first. So finally, after becoming more and more adamant about what I wanted (and becoming madder) I did get to speak to a technician- I believe it was Jeremy. So if Sunset Honda is looking to improve anything at all, they should start listening to conversations between customers and the people who answer the phone at the beginning of the experience. So again, Jeremy was superb and he is the main reason I will continue to come to Sunset Honda for service, but the people who initiate contact with customers at the beginning should undergo significant training or at least retraining.