2020 Chrysler Pacifica Touring

I wanted to take a moment to commend your staff on their promptness and professionalism! We purchased a 2003 Black Edition Ridgeline during your President's Day Sale and Yosuke Abe couldn't have been better to deal with! He listened to everything we wanted and answered all of our questions and concerns. David Hata sent over a clear sales proposal and Alex in Finance had our loan approval, docs drawn and on line signatures in hours. The entire car buying process was completed in about 2 hours! The Vehicle arrived here in Hilo on Friday and my wife and I couldn't be happier! Yosuke took care of the tonneau installation, all of the shipping details, and we were quite impressed! We started looking for this vehicle here on Island last June. This was our first preference with an RTL-E as a second choice. Desired colors were either Black or Dark Silver Metallic. We were unable to locate this specific vehicle locally and I was beginning to think we may have to go to the Mainland to find what we were looking for. I decided to reach out to your dealership on President's Day weekend and everything fell into place! This was by far one our best car buying experiences ever. Thank you for assembling such an efficient team who coordinated all of the sale details and works together so well! Best to all of you, with Aloha...

Overall great experience working with Brian and Alex. We live on Kauai and minivan inventory is all but nonexistent here. Flying to Oahu wasn’t feasible with my work schedule, but it wasn’t an issue. Brian worked with me via text over several days, and I wrapped up the purchase over the phone and e-signing the docs with Alex. Both of them provided great customer service, and Brian worked hard to get me what I was looking for at a price point that worked for me. If we’re ever in the market for another vehicle we’d definitely work with these guys again.

Excellent customer service and overall experience. Larry Yip took the time accurately inform me of how long my car would take to complete the service as well as took the time to explain to me solutions to another issue I was having. There was no pressure to get the additional service done as he took the time to explain the process which allowed me to make an informed decision. Though there is a more convenient Honda location on the Windward side, the greater availability of appointments and superior customer service make it worth the trip.