2024 Ford Edge SE AWD

4.2.24 - I recently took my 2018 Tacoma for a service / repair that it needed to Williams Toyota. The service shop was more than accommodating and informative. However, after paying and leaving the shop with my truck, I noticed a discrepancy in the invoice - where I was overcharged for labor due to their invoicing system. So, I went back to Williams to discuss this overage and ask for a pro-rated refund on actual labor performed. After speaking with the General Manager, Eric Mooney, he completely changed my view of auto dealers. I wasn't expecting much, but I was overly surprised and happy to learn that Williams was going to refund me the overcharge. Eric actively listened to my concern, and allowed me to feel heard and appreciated. He truly acted as an advocate for the customer, and proved to me that this business acts with transparency when they conduct business.... which isn't always a trait associated with car dealerships. Kudos to Eric and the William's team for being honest and transparent. I appreciate them very much, and will continue to be a customer; as well as recommend them to anyone reading this. Thank you, Eric.

Service staff explained everything my car needed and all future plans for upcoming service. They showed me the condominium nest a mouse built in my air filter. They were willing and able to answer questions regarding service warranties. Excellent service department. Thank you.

I love their new texting system! This team always accommodates my busy schedule and always gives great service with so much kindness! Thanks to Cody for fitting me in last minute! Much appreciation! Will never buy another car elsewhere!