2021 Polestar 2 Pilot Plus

I have been to a lot of dealerships in the bay area and found Volvo Palo alto to have a really high bar in the cars they got and the customer service. Tinh and his team has gone above and beyond to accommodate my purchase of my XC90

Chris was very helpful in defining the details of our service visit and managing it smoothly. She also shared other items that were under warranty that we might want to consider. I appreciated the easy congeniality of the service team among themselves and with us as customers.

Volvo Cars Palo Alto sets the PREMIER Standard for Volvo Dealerships. Bottom Line; These guys are in the business to make YOU happy, and won't pull any shenanigans when you're looking at a Certified Pre Owned or Used Volvo. The price you see is the price it's offered for - 100% transparent and upfront pricing. When you get to the Sales Contract, and look at the line items, there won't be any HIDDEN SURPRISES (i.e Lifetime Tracking Devices that you never asked for being installed on the car for $995)... Re-read my last sentence as it's very important... Seriously... Mom and I found Volvo Palo Alto because of a very unexpected unprofessional sales experience we encountered at another Bay Area Volvo dealership. I will leave that dealerships name out of this review, but click on my name and look at my previous review for that bottom feeder experience. It transported me right back to the 80's when salesmen wore polyester suites, gradient tint sunglasses, and added undercoating packages and rust proofing that you didn't need nor ask for! Back to Volvo Palo Alto. The car was presented to us for the test drive cleaned and detailed - it sparkled and appeared brand new despite being 3 years old! The safety features were explained, they set the drivers seat up for mom, and we were handed the keys and told to take a 45 minute test drive. The car AND dealership staff (Misa & Tinh) presented themselves with grace and so much more professionalism than the Bay Area Volvo "Competitor" we just came from. The sales experience was so welcoming and natural that we WANTED to do business with these guys. They earned our trust by the way they took care of us the moment we walked into the dealership. 1 hour later, we were in Misa's sales office, signing the contract, and there were NO SURPRISES or LAST MINUTE SHENANIGANS! The price breakdown that was on the XC40's Passenger Window was the price that was offered in the sales office. Mom cut a check on the spot for the entire amount... By this time it was 4PM, and the Bay Area Commute had begun. Mom was afraid to drive the car home as she'd been in her her Mercedes for 16 years. I spoke with Misa and Tinh about how I feared that mom would get in an accident and they immediately put my fears to rest. It was arraigned that that evening the car would go in for inside/outside detailing (it didn't even need it but they're obviously a class act), that the gas tank would be filled, and the next day they had their staff deliver the car to Mom's house! When they arrived with the car, they set it up for Mom and paired her cell phone to the infotainment system. Now that my friends is what you'd expect from a premium marque = Volvo! When the guys were setting up Mom with her new car, all of our neighbors were coming over to see what she replaced her 16 year old (Meticulously Kept) MB e350 with. The car sold itself and many neighbors commented on how that XC40T5 had such "cool character". Mom began spreading the story about our bad experience in Marin and our stellar experience in Palo Alto. Her neighbors took note... Since the car has been delivered, Misa has followed through with a few more over and above board requests we've had of him. When the car was detailed someone forgot to place in the cargo section the rubber mats, so a new set was sent out via courier. Also, Mom requested a paper copy of the owners/operators manual - and Misa sent it out for printing and has it put into a 3 ring binder. Seriously, these guys are great, I can't say enough about them. In closing this epic review - I want to say that the Misa & Tinh at Volvo Palo Alto represent what in my mind Volvo represents = Quality, Excellent Customer Satisfaction, and Fair & Transparent pricing on a world class, premium vehicle. Mom loves her 2021 CPO XC40 T5 - see her picture below taken right after she signed the invoice!