2025 Land Rover Range Rover Velar P250 S

I recently took my Range Rover SVR to Jaguar Land Rover Frisco for service, and overall, it was a positive experience. The dealership is super clean and exceptionally well-organized, which immediately made a great impression. The waiting room was delightful, packed with complimentary drinks and snacks that made the wait much more pleasant. The staff at the dealership were cool and approachable, and I was impressed with their wide variety of inventory. However, I did have a couple of issues. It took a very long time to get connected with someone for my service appointment, which was frustrating. Additionally, the representative who assisted me seemed quite jittery and rushed, as if they wanted to get it over with quickly and send me on my way. Despite these minor setbacks, the overall experience was good, and I would recommend Jaguar Land Rover Frisco. They just need to improve their customer service efficiency a bit.

Customer service is unmatched! I’ve purchased two Land Rovers one from Frisco and another from a different dealer. The service in Frisco is far superior! Your next dealer should be Land Rover Frisco. See Meagan Miller in service to be reminded you’re a valued customer.

Jonathan Hernandez is my service advisor.  He went above and beyond to assist me with a difficult extended warranty issue.  Jonathan spent time with me and the extended warranty company to ensure the highest level of care and expertise was afforded to me. He is head & shoulders above any Land Rover (or Mercedes) service advisor I have had in the past. ????Jonathan Hernandez is a brand ambassador that sets Land Rover Frisco above all other Land Rover dealerships!!!!???? Jonathan is an asset to the Land Rover Frisco team.  I hope he is recognized for exceptional client relations and going the extra mile with third-party warranty companies. Jonathan made Land Rover Frisco, the only Land Rover dealership I will purchase a vehicle from in the future. Thank you, Jonathan, for your heart, expertise and professionalism.  I am a loyal customer for life.