2020 Mercedes-Benz E-Class E350

Great experience from start to finish. Patsy was great in explaining everything about the car! Very kind and professional, she was great! Ross was super helpful as well. He got me the deal I was looking for. Overall great experience! I am definitely recommending my friends and family to do business with these guys.

Title: Excellent Service and a Great Buying Experience at Mercedes Benz of Monterey! I recently had the pleasure of purchasing a brand new 2024 GLE 450 from Mercedes Benz of Monterey. Being a first-time Mercedes Benz buyer, I was both excited and somewhat nervous, but thanks to the exceptional service provided by the team at this dealership, my overall experience was truly amazing! From the very beginning, our Sales Consultant, Mitch Johnson, went above and beyond to make sure that our buying process was smooth and enjoyable. Mitch's expertise and dedication to customer satisfaction were evident throughout our interactions. He worked tirelessly with us to secure the best possible deal, ensuring that we felt confident and well-informed every step of the way. While I couldn't be happier with the car and the service, the only minor drawback was the time it took from the start of the process until I was able to take the car home, which extended to approximately 8.5 hours. However, what truly matters is the support and guidance we received from the Sales and Finance teams during this time. The Sales and Finance teams at Mercedes Benz of Monterey demonstrated professionalism and patience, walking us through each aspect of the purchasing process. They made sure we understood every detail and helped us navigate any complexities. Special thanks to Firas Mansour, the floor manager, who stepped in to address our questions and concerns, ensuring that we had a clear understanding of the entire process. In the end, the extended process time was a minor inconvenience compared to the excellent service and care we received. Mercedes Benz of Monterey not only provided us with the car we wanted but also ensured that we left the dealership with a sense of confidence and satisfaction. I highly recommend Mercedes Benz of Monterey to anyone in search of a new Mercedes Benz vehicle. They have a team of dedicated professionals who are committed to ensuring their customers have a memorable and enjoyable buying experience. Thank you to Mitch Johnson, Firas Mansour, Yahaira Winters and Don Oster for making our purchase a truly positive one!

AD and all of Monterey’s staff are professional and straightforward. They made the experience very pleasant and easy.