2011 MINI Cooper S

I've been looking for a new mechanic to service my BMW due to repeated poor service at the local Charlottesville BMW dealership. I prefer to support a locally owned business instead of some big corporate franchise anyway. I drive an older model hardtop convertible and it's important to me that my car is treated professionally and with care. Every step of the process was a textbook example of fantastic customer service. From my first phone call with Blue Ridge Motor Works, I had a good feeling. The phone was picked up and I was immediately speaking to a qualified service manager. I didn't have to be put on hold and I didn't have to go through three layers of a phone tree. I called on a Monday and asked for a Friday appointment that week and they were only too willing to accommodate. I decided to wait on my vehicle and the vehicle was ready precisely within the time window they estimated. The work was performed with care and I was charged fairly with no upsell, and no suggestion to replace unnecessary items. The mechanic left the car spotless, and even had my seat back in its preferred position. The location is exceptionally convenient and they do provide a shuttle service if one is required. The waiting room is very nice and there is coffee and tea available. Everyone I met was super friendly and genuinely German car people. This is the kind of vehicle service experience you hope for, but don't often find. I will be back for all my BMW servicing needs. Thank You Blueridge Motor Works!

BR M W is great! I had previously tried another local German vehicle specialist as well as the local stealership for service, and while the former was sloppy and unprofessional, and the dealership outrageously expensive... Blueridge has taken excellent care of my S8, juuuuust right. I trust that they have my best interest in mind when it comes to quotes, advising replacement vs repair and making sure my Beast is treated like a Beauty. Dylan and the team know their ish.

The best in town! Dylan is unmatched in his professionalism, and James has a wonderful attitude and is a pleasure to ride with. They get you in and out quickly with no nonsense. I used to go to the dealer for everything but a friend recommended I try Blue Ridge Motor Works and I'm 100 times more satisfied with their service!