Blueridge Motor Works Inc.

Bryan

I've been looking for a new mechanic to service my BMW due to repeated poor service at the local Charlottesville BMW dealership. I prefer to support a locally owned business instead of some big corporate franchise anyway. I drive an older model hardtop convertible and it's important to me that my car is treated professionally and with care. Every step of the process was a textbook example of fantastic customer service. From my first phone call with Blue Ridge Motor Works, I had a good feeling. The phone was picked up and I was immediately speaking to a qualified service manager. I didn't have to be put on hold and I didn't have to go through three layers of a phone tree. I called on a Monday and asked for a Friday appointment that week and they were only too willing to accommodate. I decided to wait on my vehicle and the vehicle was ready precisely within the time window they estimated. The work was performed with care and I was charged fairly with no upsell, and no suggestion to replace unnecessary items. The mechanic left the car spotless, and even had my seat back in its preferred position. The location is exceptionally convenient and they do provide a shuttle service if one is required. The waiting room is very nice and there is coffee and tea available. Everyone I met was super friendly and genuinely German car people. This is the kind of vehicle service experience you hope for, but don't often find. I will be back for all my BMW servicing needs. Thank You Blueridge Motor Works!

Scott Gillespie

BR M W is great!  I had previously tried another local German vehicle specialist as well as the local stealership for service, and while the former was sloppy and unprofessional, and the dealership outrageously expensive... Blueridge has taken excellent care of my S8, juuuuust right.

I trust that they have my best interest in mind when it comes to quotes, advising replacement vs repair and making sure my Beast is treated like a Beauty.

Dylan and the team know their ish.

KENDALL CURD

The best in town! Dylan is unmatched in his professionalism, and James has a wonderful attitude and is a pleasure to ride with. They get you in and out quickly with no nonsense. I used to go to the dealer for everything but a friend recommended I try Blue Ridge Motor Works and I'm 100 times more satisfied with their service!

Stacy Roach

This was my 1st visit and I usually don't do reviews on the 1st trip anywhere but, these guys really made us feel comfortable leaving our car in their hands. Very knowledgeable on our mini clubman and found a few things wrong and sent pics showing us as well. Gave us an estimate before doing anything and got our parts ordered and installed in a very timely manner. Will definitely be using these guys again.

Christopher Baca

I recently got a 2012 Mini Countryman S-All4 from a used car dealership and, unsurprisingly, after a month of driving it I've had some issues where smoke has come from the engine bay and filled my cab while driving.

I had it towed through my extended warranty company roughly 2 weeks ago and overall I've been satisfied with the work, communication and transparency of this shop. My mistake was not having them take a look at my vehicle first before going to another local shop that I've taken other vehicles to. This other shop in their defense took care of the issue I had at the time, but they did not run a full diagnostic of the car.

Blueridge, however, did run a full diagnostic of my vehicle after repairing what my initial issue was, test drove it around and found that I had a few other issues as well that caused my vehicle to go into limp-mode. They contacted me to let me know what's going on, what they'll do and how they'll do their best to work with my warranty for repairs.

Genuinely, if you get a European vehicle, your best bet is to go with a shop that specializes in European vehicles.

10/10 will continue to take my car here.

Blueridge Motor Works Inc.

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