1603 Hwy 181 Portland, TX
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A dealership's rating is based on all of their reviews, with more weight given to recent reviews.
4.3
(507 reviews)
5.0
Let me start by saying that when on vacation hundreds of miles away from home with wife and a 1 year old, vehicle trouble is the last thing that anyone needs. Right from the moment of arrival friendly stuff member approached to greet us and help direct us to the service department. Jose Singlteterry at the service center immediately started the process for warranty. I expected this to take several days for parts ordering and labour as it was not a small job. They understood our tough struggles and service technicians teamed up and worked double time to get us in an out as quickly as possible. We are very grateful ???? thank you for outstanding job and service.
5.0
Brian the service manager has amazing costumer service qualities. When I had questions or concerns he was very reassuring. He made me feel like my vehicle was in good hands and he was on top of every detail during the long process of acquiring the parts needed. In this new world we live in where supply is not guaranteed he made me feel like he was doing everything he could do by using out of the box thinking and problem solving.
5.0
I went to Al Willeford some months ago to trade in my old car (passed down to me from my cousin) and purchase a new one. Honestly, I was so incredibly nervous. I didn’t know what to expect and everyone always talks about bad salesmen and scams. I did my research and finally did went. I knew what I wanted and thankfully, they had it! I wanted the 2024 Chevy Trax in a red color, 2RS. I talked with Zachary Soliz about the specs of the car, safety features and some of the great deals that they had to offer. It didn’t take me very long to finally make a decision. He walked me through the process step by step and told me what to expect. As a first time purchaser and owner, I had a phenomenal experience. The convenience and trust I've experienced with Zachary Soliz make me confident that I will continue to seek his assistance in future car purchases. He takes the time to understand my preferences and budget, tailoring the shopping experience to suit my needs. It's not just about selling a car for him; it's about building a lasting relationship based on trust and satisfaction. In an industry where trust can be hard to come by, Zach stands out as a reliable and personable professional. If you're looking for a car salesman you can depend on, I wholeheartedly recommend Zach!! I look forward to continuing my car shopping journey with him in the future.
5.0
This review is for Gary P in the service department. Gary has worked on our car and our truck a few times and the service has been awesome! He is knowledgable, efficient and great at explaining what is wrong and why. We've had vehicles serviced across the country and he's the best auto tech we've been to anywhere. We wouldn't take our cars to anyone else!
4.0
Was looking at a car and took it for a test drive, found a small issue. After talking to the sales rep Mich he had it taken care of and after a few days we worked a good deal and I purchased it. The deal went relatively quick and I got more than I was expecting on my trade in. I was satisfied with my experience with Mich and would recommend him. I would recommend Al Willeford for future purchases.