Arrow Ford

Melanie Sheehan

I have never been so happy that we went to Arrow Ford and drove away in an incredible Explorer with all the bells and whistles. Scott Jacobs worked tirelessly with us to find exactly what we were looking for and did everything to make the process seamless. His attitude and attention to everything we said we wanted got us in the perfect vehicle. Plus the Arrow Family for Life will keep me coming back there for any car I ever buy in the future. Go see Scott and let him get you in a new vehicle today.

Received a call on a Monday from Scott with Arrow Ford. He was very friendly and invited me to come look at the 2024 F150 XLT Texas edition I viewed on the website. I arrived earlier than scheduled to test the waters as this was my first time at Arrow. To my surprise, Scott was ready for me. The truck was already out front by the statue as well. Scott showed off the truck and all it's features very well. The test drive around the town was smooth as glass. Inside Arrow, we got down to business with numbers. We crunched numbers for over an hour maybe more. I was not making it easy, I never do. Scott had Andrew sit down with us so we could go over a few options. We worked things out after another hour of crunching the numbers. Andrew was able to get me further discount with a rebate I had no clue I would qualify for. At this time it was dark outside and the dealership had been long closed. I was shown upstairs and met with Jeff to make it official. Jeff could have easily ran my credit, collected my down payment, and sent me on my way. Instead Jeff went over the in house coverages Arrow offers and gave me these options before we got too far. Some adjustments were made and the plans I wanted were added within my budget. We made the deal around 9:30 at night, making this a 5 hour process. Not once was I rushed nor did I feel I bothered them with the time it took at all. I shook hands with Jeff and met Scott back down stairs. At almost 10 at night he was showing me more features and helping me move things from my trade in. I requested to have the detail done 2 days later which was not a problem at all for them. Scott even took me to work and brought to truck to me before noon. Absolutely amazing purchase experience with the team at Arrow Ford. Looking forward to the oil changes for life and chatting with the team again.

Stephanie Sanders

For the most part of my experience was exceptional from the negotiation all the way through getting the paperwork finished. My only problem was when I called about my arrow for life program a week after purchase, I got the complete runaround before I finally found out that my salesman had quit. Once I was given that information, I sought out someone who could help me with the issue I was experiencing. Outside of that, it has been a wonderful experience with the two different vehicles we have purchased here.

Wade Anderson

Had new key cut and programmed for my 2020 F250. I purchased a service contract for key replacement when I bought the used pickup couple years ago. Eric took care of all the payment details with my service contract. He got the part ready and worked with me to schedule the repair at my convenience - I had to modify the schedule couple times because of issues on my end. He was very easy to work with on my changing schedule.
Everything went well on the day of key cutting/programming.
I waited in the lounge which is very nice and comfortable.
No problems at all.

Ospicio Rodriguez

We recently bought a Bronco Sport and our salesman made it a great experience!!! If y'all are in the market for a vehicle, go see Roy. Even if you aren't in the market you may find something you like with all the great employees there. Even Lindy and Tristan who are a couple of the sales manager there were amazing!!! I definitely recommend Roy, but they are all great there with awesome vibes!!! Even a month later they are still taking care of us!!!

Arrow Ford

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