1399 Riverdale Street West Springfield, MA
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A dealership's rating is based on all of their reviews, with more weight given to recent reviews.
4.5
(1379 reviews)
5.0
Balise was fantastic to work with! From Jose Barina in sales to our finance manager Chris, we were treated with utmost respect and found the car we wanted! Great service for sure and wonderful people. I would definitely buy from them again. The only negative, the cleaners that get the car ready for delivery aren’t very efficient but that does not reflect on my overall experience! Great job! ????
5.0
A year later and I have no regrets. Great people here, including Mustafa who helped me find the right car for me to use for school. Ask for him if you’re looking for someone who’ll be super helpful in the process of your car and efficient. People at service are patient as well.
5.0
Just bought a Tacoma from William Goldenberg and couldn’t be happier! He was patient, polite and extremely knowledgeable. He truly went the extra mile to make sure my buying experience was as smooth as possible. Many thanks to the entire Balise sales and finance team members
5.0
Purchased a 2017 civic with Balise, car drives and looks great and has some really excellent tech and engine features, got a front to back- 4 year warranty that was a fair deal with it. The car also gets free car washes for a few months and when I jus brought it back for a tint removal they handled it really quickly and filled the tank! They really do go out of their way with the small things to make the experience really easy and pleasant, my sales rep was very personable and happy to help me out whenever I have a question even after finishing the deal. All and all so far my experience has been good. My only frustration was they were asking over bluebook by about 2-3k and refused to negotiate the price I was also only given one key witch was a big upset for a over paid vehicle. I still do recommend them just make sure you know what your looking at before you make a purchase because a lot of there used inventory is over bluebook.
5.0
Honestly had a wonderful experience here from start to finish! Just left with my new Sienna today and couldn’t be happier!! I got introduced to Balise through Mathias who was super helpful and transparent about the process. then when I worked with Mike Peña on the actual sale and he was very easy to work with, communicative, and really helped my family plan about what to expect. Manny was great getting all the financing and paperwork done, he even got us a lower interest rate than expected. And then lastly, Carol spend so much time with me walking me through every feature of the car and ensuring I knew how to manage all the new things cars can do. Honestly an exceptional experience from start to finish, would recommend them to anyone!!