Berman Subaru Of Chicago

Shawn Stengel

I was well treated by Tyler when I arrived early and for the wrong kind of appointment which I booked online the night before. He quickly got me going in the right direction and he even wrangled a loaner car for me when it looked like it would take longer than I expected. The young lady welcoming to the service entrance was kind and made me feel welcome both coming in and later when I was returning the loaner and picking up my vehicle. The service was done and reasonably priced.
The only thing I didn’t like (and this is a management and/or corporate problem) here and at other Subaru dealers, is the pressure to give ‘my guy’ a five-star review or else he gets docked or demoted or??? What good are five-star reviews if they are more or less coerced?? What does the dealership learn?  Nothing! If I could leave a good four-star review the time, say, that some small thing could use some work, like it took too long, or something was not clearly conveyed, then the survey/review might be worth something. But even being told in a friendly way that ‘I really need five-stars or my pay gets docked’ is a real turn off to me. The review becomes worthless and it’s unfair to the employee, who probably has little to do with the actual service being provided.
So remember: Tyler was great. I give him six stars! (I hope he gets a bonus!)

Bonnie Watt

Alex N. was so great. He saved the car I had called about, even as another customer wanted to possibly buy it. He was totally upfront about the costs and I didn’t feel pushed into anything. I will definitely recommend Berman Subaru to friends and tell them to ask for Alex!

Josh

I contacted Berman Subaru for a fog light installation on my 2015 WRX. I was put in contact with Chuck Grant who was extremely helpful and timely with setting me up to make sure I had the correct part ordered and that the service was taken care of properly. Pricing was reasonable and matched the quote I was given before doing the service. I am very happy with the installation and my new fog lights thanks to Chuck and the rest of the team at Berman!

Fany Munoz

Great experience getting my Honda Fit from this dealer. Arun Onmikunnelsudhakaran was my salesman and he was amazing. He listened to all my concerns and helped negotiate the price. 10/10 would recommend this dealer to first time car buyers.

Bingqi Shang

I recently visited Berman Subaru of Chicago and I had an amazing experience, especially because of Jeffrey. He was super helpful and really polite. What stood out to me was how he went out of his way to arrange test drives for the cars I was interested in. He didn't rush things and spent a lot of time answering my questions and making sure I was comfortable with everything.

One thing I really appreciated was how Jeffrey took the time to explain all the features of the cars. He knows a lot and his explanations were easy to understand. It made me feel confident about making a decision.

The dealership itself was nice and welcoming. Everything was clean and well organized, which made the whole experience even better.

Berman Subaru Of Chicago

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