3449 Burnet Avenue Syracuse, NY
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A dealership's rating is based on all of their reviews, with more weight given to recent reviews.
4.5
(2010 reviews)
5.0
I have purchased three Subarus from Bill Rapp now. I have been highly satisfied with all three experiences. Matt Montoya has been my "go to" guy each time. Thanks for doing such a great job!
4.0
I recently purchased a Mitsubishi outlander from bill rapp and was overall very pleased with the experience. My sales guy was very helpful and friendly. Told him what I was looking for and he chose a very nice vehicle for me to test drive, which I then ended up purchasing. The only reason I could not give 5 stars is because they advertise a $50 gift card for test driving a vehicle. I mentioned it probably 3 different times and nobody seemed to want to follow through with that offer. Not a huge deal, only $50 but still, I don't think they should advertise something if they are not going to honor it. Especially when I asked multiple people about it.
5.0
Excellent service top to bottom. Sam, the sales rep was very knowledgeable and personable. The finance team were exceptional to work with, and the service team installed a brand new tonneau cover within days of me ordering my new truck. I can’t recommend this dealership enough. In a time when purchasing a new vehicle is both expensive and intimidating, I felt as if I was treated like family.
5.0
Had some accessories installed today. Was done far quicker than promised . I think the young lady (Samantha maybe?), may have rearranged things to get me out quicker knowing I was waiting. Just want to let someone know I appreciated the extra effort and was very happy with experience!
5.0
Love my new 2024 crosstrex from Bill Rapp. My salesperson Julie was incredible and made the purchase flawlessly. I am new to the area, but have owned several subarus very please with this dealership. Would recommend them to anyone.