Bloomington Normal Automall

Kortney Douglas

We are not even in this area, we’re from the Quad Cities (2 hours away), we came all the way because our local VW dealer wasn’t helpful at all. They didn’t seem to care to even attempt to make a deal or help us out. I came across a used car I wanted that was at this dealership, & when I called I was connected with Dan, & from the start he was super helpful. I told him what we needed/wanted, & he & the sales management made it happen. Not only did they do that, they actually got us into a brand new car instead for the same payment we were needing. Dan was super nice, helpful, reassuring,  knowledgeable & was eager to make a deal with us. His 20+ years in this business shows. Even after we purchased the car, it was only hours later that I was feeling regret. But a quick phone call with him about something I didn’t like turned into him teaching me how to use a feature I thought was going to result in a return of the car. He stopped whatever he was doing to help me out & it was awesome! Customer service is so great at this dealership, we are super happy & would gladly drive the 2 hours there again in the future. Thank you so much to Dan & the sales managers!

Matthew Smith

Worked with Michael Elliot. He listened to my needs in a vehicle and was able to find me the perfect car. I greatly appreciated his quick and easy communication via phone and email. We were able to get a deal done very quickly.

David Gustafson

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If you're in the market for your dream car, look no further than Bloomington Normal Auto Mall. From the moment I walked in, I knew I was in good hands. Mason in Sales went above and beyond to understand exactly what I was looking for in my dream Audi. His knowledge and professionalism made the entire process smooth and enjoyable.

But it didn't stop there. Wilson, the sales manager, is truly the master of incentives. He worked tirelessly to ensure I got the absolute lowest payment possible without compromising on any aspect of my dream car. His dedication to customer satisfaction is unparalleled.

And then there's Juan in F&I, who deserves a standing ovation. Not only did he swiftly finalize and contract everything in record time, but he did it with such efficiency and attention to detail that I was left in awe. Under one day? It felt like magic.

Together, Mason, Wilson, and Juan make up the "Dream Team" of car buying. Their expertise, dedication, and genuine care for their customers set them apart from the rest. Bloomington Normal Auto Mall isn't just a dealership; it's a haven for anyone seeking top-notch service and a seamless buying experience. I can't recommend them highly enough.

I know times are tough right now in the car market. I was 100% planning on turning in my 2021 Audi A4 lease and going without a car. But then I saw online they had some really great deals going on, made 1 phone call, scheduled an appointment, and now I have the same monthly payment on a 2024 Audi A6!

Thank you, Dream Team, for making my car-buying dreams a reality!

Raivat Singhania

I bought a car from out of state and it was a seamless and easy process. From getting an independent pre-purchase inspection, to going back and forth over email and text about payment and documents. Mike Elliot made it super easy and a very quick process! Highly recommend working with these guys, super professional and great communication throughout the process.

Bloomington Normal Automall

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