Bmw Of Akron

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Robert Kollin

Outstanding and Epic.
The Service Team was able to get me in before a road trip.  They were also accommodating, when an inventor issue, required an extra day for the service to to completed.
The loaner rocked !!!

john adams

Greetings, I would like to share my very positive experience with BMW of Akron as it is not often you get to check all the positive boxes in such a positive way.  Usually in the case of any business purchase always includes the following:

1. Price
2. Delivery
3. Quality

Usually sacrifices are made and you have the choice of picking only 2. In this case not only did the parts department check all 3 boxes they were also very professional and provided exemplary customer service on a sale that required additional communication and effort from the Parts Advisor.

There were several challenges beyond the typical "over the counter purchase" that required additional communication, coordination and updates to make the final purchase and delivery successful.   I was very pleased on how this purchase was executed and how professional the staff at Akron BMW was towards my .

Thank you Evan Lease!

It was a pleasure working with you and appreciate your commitment by reacting to all the challenges in a proactive and timely manor to successfully help keep this project on schedule.

Much appreciated
John Adams

Chad Englert

Really good experience with this dealership. I typically dread dealing with any dealership when purchasing a car, but I have to say I was pleasantly surprised by BMW of Akron. Michelle helped me through the whole process, fulfilling all my requests of pictures and random questions throughout the day. I couldn't make it to the dealer until later in the day, towards their closing time, so they performed only the paperwork I was ok with ahead of time (I have had dealers run my credit without my permission and before I ever made it to the dealer before!).

I typically don't write reviews, but this experience was extremely smooth and pleasant. The finance lady was also very nice, honest, and not to pushy.

I always research and shop for cars to get the best deals I can, and the pricing at BMW of Akron was to good to pass up.

So great pricing and honest/helpful staff. I couldn't ask for more from a dealer. Thank you!

Kenneth Henson

I have been coming to BMW of Akron since the day in July 2023 when I bought my 2011 535xi. I did not purchase the car here but from the first time I showed up they put my car in their system.  From day one they have kept me informed of what needed fixed on the car and what the priorities should be.
Friendly, courteous, and customer focused. Being a 12 year old car with 110k miles off lease it needed attention in lots of areas and the staff in the service department have guided me into making my wonderful 2011 535xi a safe, reliable, kick butt BMW.

Every time I go in for service I get the video show what needs attention along with an accurate quote of the cost. And when they deliver the car it is washed and looking beautiful.

The staff in the service department are terrific and really go the extra mile to take care of their customers. Call me with progress reports and let me know about any available discounts and coupons.

A couple of weeks ago I lost my wedding ring under the drivers seat somewhere and for the life me I could not find it. I call them and they said bring it in, they came out and searched until they found my ring.

I could not be happier with the care they have always taken of me and the car. Thank You BMW of Akron!

Ailee M

Their customer service is next level! We were so impressed by how well we were treated and how honest they are. It's hard to know where you can go to meet a trustworthy team of experts, but BMW of Akron has certainly earned our business & trust. They really care about what they do and all that they have to offer their clients.

Bmw Of Akron

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