38700 Grand River Ave Farmington, MI
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A dealership's rating is based on all of their reviews, with more weight given to recent reviews.
4.6
(2,023 reviews)
5.0
I recently had the pleasure of receiving top-notch service at BMW, thanks to Shannon and Steve (the Manager). From start to finish, my experience was exceptional, leaving me thoroughly impressed and satisfied. Shannon greeted me with a warm and welcoming attitude, making me feel valued as soon as I arrived. She listened attentively to my concerns and ensured that all my questions were answered thoroughly. Her professionalism and knowledge were evident, making the entire lease process smooth and efficient. I highly recommend working with Shannon if you're looking for a hassle-free experience.
5.0
Best service you can get in town, started coming here years ago with recommendation from a great friend (has used them for nearly a decade) and I’ve never had a single complaint. Fantastic service, helpful and personable staff, great place to get some work done while your vehicle is serviced, and always fairly priced. Fast forward to this morning. I somehow managed to have my wedding band fly off my finger, one week into marriage, and it bounces off my dash and decided to slide behind the dash between the windshield and panel. I quickly realize it’s not a small space but it actually goes all the way down behind the dash and i can’t seem to fish it out. I called my go to service rep, Brian, and he immediately tells me to come right in and they’ll figure it out. With the help from David, their lead tech, rather than a $2k and 2 day process to disassemble to entire dash, they’re able to take a couple panels off and use an air compressor to get my band out. No fees associated, just a couple laughs and a reminder to get my ring sized from David. Can’t thank these guys enough for saving me. Appreciate all that you do!
5.0
It was a great experience with the BMW team, I highly recommend this dealership, everyone was friendly and helpful, especially Luis my Client adviser, from the moment I reached out to him until I picked up my new vehicle he was so helpful and he answered our questions, thank you so much, Luis, I and my family are enjoying our car ????
5.0
Amazing product, absolutely love my 2nd X5. Corey was very thorough and helpful, he couldn’t have been more accommodating. He updated us with the status of our delivery without us even having to ask. Will definitely buy from Corey again!
5.0
I met Andy Campbell at another dealer and I followed him here because of the exceptional service he provided when I ordered car a couple months ago. He answered all of my questions super fast, took care of everything that was needed. And it’s been a fun an great person to work with. The team at Farmington Hills has also given me great support. I highly recommend this dealership, it’s one of the biggest in Michigan so they get more allocations than others.