Bmw Of Hawaii

Raul Castro

Since we bough our BMW, the service has been phenomenal at all levels. We always received amazing services from everyone at the dealership, but Jason, from sells, and David, from service, have been specially amazing people to work with. David, the dealership’s employee we work with the most, not only is extremely professional but also very helpful, always going the extra mile to make is having the best service possible. We had nothing but amazing things to say about BMW of Hawaii and their wonderful team.

Inga Vailionis

I recently had my car towed to the dealership for an emergency maintenance and was thoroughly impressed with the experience. Not only was the team punctual and proactive, but they also offered a shuttle service to get me to my destination while my car was being serviced. When the repairs were completed, they sent me a video explaining what had been done, which I found incredibly helpful and reassuring. I highly recommend this dealership for their exceptional customer service and attention to detail. Outstanding! Kudos to David, my service adviser, and Erin, the shuttle service driver!

Diane Lewis

The BMW dealership in Kona, Hawaii is one of the most beautiful dealership buildings we’ve ever been in. Jon, our sales expert, was extremely helpful, thorough, professional, and always available through text or phone for questions. He made sure that his finance director, Sean, was available to us when we picked up the car, saving us a huge amount of wait time.

Also, sitting inside the car for the first time with Jon, reviewing all the things our new model car can do was fascinating, educational, and fun! Thank you, Jon and Sean for everything! Five star dealership, and service, all the way!

Shawna with Transformation Mentors

BMW of Hawaii is excellent. The only reason I'm rating four stars is because of how many times we had to reschedule a regular service for brakes. I understand we're on an island and parts have to be shipped here. I also think that if the expectation was laid out that we can't schedule the appointment until the part comes in, maybe we wouldn't need to rescheduled as often.  Or, even making sure the part was in stock before scheduling the first appointment. It meant I had to re do a couple of my days for scheduling.
That said, everything else was stellar. I got a ride home from Aaron who was a gem to visit with and drove so well, I felt like we were floating.
I was able to sit down with the service team and get in and out very quickly. I also received several calls to let me know the status of the part and everyone was courteous about rescheduling.

Bob Morris

They are BMW. What can I say. They did a free safety inspection for me. My car failed, but I was at least able to pay my registration and get a sticker for my car. Now, I need to get my car repaired. At looking forward to this one!

Since I purchased a battery from a parts store, BMW was on me that it was a mistake. I needed to get my battery programmed to the car. Also, that is way my dash lights were showing up. When I get it programmed, it lights will go away. I showed the service manager a photo of my dash service needed lights. He said you need to do have the battery connected to the car. I brought it in and my 2010 X3 doesn't need the battery programmed to the car. It was going to cost around $150. Plus if I had it done, no service lights would have gone off. Otherwise, all is good.

I purchased a new battery from AutoZone, but it wasn't purchased and installed by BMW. Therefore, now I need to have BMW program the battery to the BMW computer. The annual inspection will be complimentary. I saved some money, but was it worth it?

BMW definitely does it for me! Great service and how business should treat their customers. They are there for you. BMW did two major warrenty jobs on my 2010 X3 3.0i car. One of the warranty items done two years ago ended up needing to be repaired again. Not even asking, Blythe, in service agent, said we're do the repair again without even knowing this was their policy! Great going and with a loner car, too! They followed up with appointments, customer satisfaction and even having videos of what's happening to your car, what's needed or not, what is happening with the repair job and such. It makes you feel they are transparent about who they are and how they care about your car care. I was told they go through the details of any warranty policy so you know exactly what your signing for, not like some other car dealerships. You get what you paid for. So, BMW is that car dealership you can count on!

Bmw Of Hawaii

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