2810 N Columbus Street Lancaster, OH
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A dealership's rating is based on all of their reviews, with more weight given to recent reviews.
4.6
(327 reviews)
5.0
I had the pleasure of working with Heather Parks while purchasing my 2023 Dodge Durango, and I couldn't be happier with the experience. Heather's great sense of humor made the entire process enjoyable, and she was incredibly easy to work with. What really stood out to me was the hassle-free buying process. To top it off, the starting price before negotiations was $600 per month less than what another dealership had offered me. Thanks to Heather, I've found a dealership and salesperson that has earned a customer for life. Highly recommend her for anyone looking for a smooth and enjoyable car-buying experience! Continuing my positive experience with the dealership, I recently visited their body shop to address some factory blemishes on my vehicle, and I must say, I'm thoroughly impressed. The team at the body shop did an outstanding job - the blemishes have completely disappeared, leaving my car looking flawless. What's even more noteworthy is that they managed to complete the entire job in about an hour. Their efficiency and attention to detail are truly commendable. I'm beyond satisfied with the service and highly recommend their body shop to anyone in need of expert care for their vehicle.
5.0
Nice, not pressured, not bugged by phone calls. Knowledgeable about their product with good and honest answers. Heather Parks was awsome. Bob Boyd should be proud to have her on their team.
5.0
I brought my jeep into Bob Boyd because the steering was a little wonky… Not only was it under warranty, but it feels so much better and I just want to say thank you thank you thank you to the team who worked on my jeep I absolutely love it. I missed her (jeep) and I appreciate it so much. You guys communicated with me and got the repair fixed timely! Merry Christmas ????
5.0
Once again Bob Body has proven to be what anyone could hope as your hometown dealership. I traded in my 2013 Ram Sport last year on a 2020 Ram Sport Laramie. On my last PM service appointment they notified me that I had a cracked exhaust manifold. I had noticed the leak but it was a faint sound that I couldn't locate. They ordered the part under warranty and kept me up to date on the 4 month lead time to get the part. Once it arrived I took my truck in as scheduled and the repair was completed same day as promised. I've been taking my vehicles to Bob Boyd for the 7 years I've lived in Lancaster and I am completely satisfied with this team. Bob Boyd Chrysler has earned all my repair and maintenance needs on my Ram Sport 1500 Hemi truck and my 2005 Jeep Wrangler. The service department staff is exceptional in customer service and knowledge. The technicians have not given me any reason to doubt their professional skill and care with my vehicles.
5.0
Can't say enough how much I enjoyed my purchase experience with this dealership. Started out as on online inquiry as I live up in the Toledo area and could not just drive down to talk in person. Dan Wykle was my salesman, start to finish he was truly great. I always had prompt responses from him, he let me lead the process without any of that "sales talk" you get from some other places. He even helped to coordinate getting the cars window tint done with just 24 hours notice once I put a deposit down before making the 3 hour drive. The staff was pleasant, no pressure in the finance office "Heidi you were great too helping to cancel my factory warranty on my turn in". I will GLADLY recommend this place to anyone living any distance away, and will always consider them in the future should they have something I am looking for when it comes time again to purchase another vehicle.