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3855 W. Henrietta Road Rochester, NY

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Reviews

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

4.7

(216 reviews)

Most recent consumer reviews

5.0

from David Grant, 2 months ago

We are from out of state (Florida) but found the car we wanted in Rochester, NY Bob Johnson Lexus. They worked with us and finally made arrangements to take the auto train up and back with our new car. Everyone was professional and friendly throughout our purchase. Thank you to the main Sales person, Mike Peterson. He was outstanding and lots of fun. Jody the tech person took time explaining the working of the new plug in NX450h+ to us which had to be a challenge to two older people. She was super. Thank you all.

5.0

from Lenny Zeitvogel, 5 months ago

This was my first time shopping with Bob Johnson. My salesman, Zechariah, made the entire process smooth and seamless. I had a no hassle and transparent shopping and buying experience. Communication was clear and quick. Our 2024 VW Atlas was spotless when we picked it up. Highly recommend. ??????????

5.0

from Kathy Warner, a week ago

I give Bob Johnson & Art Chase 10 stars! I went in to lease a Nissan Sentra and learned in the process I had an invalid title. This situation turned into the most convoluted hot mess you could imagine. Bob Johnson and Art went way far above and beyond . . . holding my car for 2 months and and helping me secure my new title! I highly recommend them — TOP-NOTCH!!!

5.0

from Cynthia Sousa, 3 months ago

Excellent experience overall at Bob Johnson Mini Cooper in Rochester, NY ! My advisor, Caleb DiNatale took care of everything from the moment I made contact and communicated with me regarding the out of state purchase making my experience exactly as expected from Mini Cooper. This is my 4th Mini Cooper and I am grateful for Caleb’s assistance in making it happen so quickly !

5.0

from Crystal Corigliano, 5 months ago

I had an excellent experience purchasing my new Infinity QX55 from Chris Stahlnecker at Bob Johnson Infiniti. Chris was extremely knowledgeable, professional, courteous, compassionate and most of all thorough guiding me in making my purchase, and he was able to find the best incentives that I was eligible for. Bob Johnson Infiniti had the vehicle I purchased on the lot and Chris was able to complete everything included in making my purchase efficiently over the phone! When I made the trip to the showroom, Chris thoroughly explained every single paper I was signing. Then, he brought me outside to the vehicle to thoroughly explain where and what each button represented. I truly had an excellent experience and I look forward to working with Chris again!

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