Bob Smith Mini

PERI GOTTESMAN

To Me Bob Smith Mini is great because of one person in particular.  Matthew Bull service Advisor for Mini.  To me he is the face of Bob Smith Mini.  He is always there willing to answer any questions and concerns with outstanding customer skills and support.   I was just there this morning and had the most delicious breakfast sandwich.  I told one of my friends about my visit a few weeks ago to Bob Smith Mini and she said you got the princess treatment.   The urbered me to mall while I got my car repaired and urbered me back and washed my car.     Bob Smith Mini gets 10 stars ?? ??????????????????

Gabriela Aleman

*A Trustworthy Car Buying Experience at Bob Smith MINI*

My experience at Bob Smith MINI was truly exceptional. After visiting various car dealerships in search of a preowned Mini, none of them instilled the trust I needed to make such a significant purchase. It was important to me that the dealership have good reviews and a good rating from the California Better Business Bureau. Bob Smith MINI surpassed my expectations with outstanding reviews and a stellar BBB rating. I traveled 50 miles, out of my way, to this car dealership because of the outstanding customer experience reported by other customers.

From the moment I spoke to Jacinda to inquire about the car, I knew I was in good hands. I made an appointment with her to test drive the car and she remained the one and only salesperson that I had to deal with. Unlike other dealerships where you often have to deal with multiple people and engage in endless back and forth negotiations; I appreciated that I only had to deal with one person here.

Jacinda was incredibly knowledgeable about the car, explaining everything thoroughly and addressing all my questions. She provided information about the vehicle's history and vehicle inspection records, which further reassured me of my decision. I felt confident that I would be purchasing a reliable car that met my needs.

Upon purchase the service department took the time to ensure that the car I purchased was in impeccable condition, and they provided a full tank of gas. Before I hit the road Jacinda helped me connect my phone to the infotainment system and turned on all the driving safety features for me. She truly exceeded my car buying expectations at every turn!

Overall, I highly recommend Bob Smith MINI to anyone seeking a trustworthy buying experience!

Frankie La Torre

I have to say that I’ve never had a better experience dealing with a car dealer than I just had with Chris at Mini. He helped me with a difficult situation and did it with such professionalism and true caring and concern. It definitely felt genuine and he made the comment that they treat and consider their clientele like family and I totally agree!

Scott Flaschner

So!   I took possession of my Brand New, 2024, Mini COOPER F56 yesterday.    Love the car!   But, that’s not what this rating is about….it’s about the Mini Team at the dealership.  Everyone, and I mean everyone was open, honest, forthright….and frankly made the buying experience perfect.   There is no "hard sale" with Mini’s…..the price is the price.   But, the team can creatively work with you to get it to fit your budget.

Next:  SHOUT OUT TO JACINDA! (Sales)  I ordered mine from England.   She knew the process, and set realistic expectations of how it was going to go.   Always has a smile on her face, and positive attitude.  Called me with updates, and frankly?  She put up with my weirdness as a "Miniac!"

Also a shout out to Chris and Frank……cause they we helpful too.   They didn’t treat me like a customer, per se.   But got the deal done.    I’d have a beer with them, no problem!

Thank you Mini Team!

Giovanni P

I am really happy with my new car from Bob Smith Mini. Frank and Miki were very helpful throughout the process. I live 35 miles away from Calabasas so I reached out to Bob Smith via email. They were very helpful throughout the process and when I went to see my Mini, I knew it was exactly what I wanted. I really love my new Mini and am glad it all worked out great!

Bob Smith Mini

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