Boulevard Ford Lewes

Brian Layton

We used their newly-launched Mobile Service for oil changes on some of our loaner car fleet, and WOW! What an awesome experience! Shout out to Gino and Nick for the great communication! And, to their Mobile Tech, Matt, job well done sir!

Dante Bradshaw

Thank you Caleb!! Caleb is an extremely professional and honest car salesman. He was completely transparent with me about everything he knew about the car and his genuine opinions on it. He helped me find the perfect car. I HIGHLY recommend him to anyone, and encourage you to ask for him if you’re looking for a new or used car!

Liberty Dorman

Thank you so much Caleb Hockensmith for helping us get a great deal on our new car!! I can wait to put it to great use with the new addition to the family in December! It was an easy process and Caleb was very helpful and knowledgeable.
10/10 recommend using him for your next purchase!

Heather Lewis

Caleb was a pleasure to work with! He found us the perfect car at a reasonable price for our daughter’s 17th birthday! A quick trip on the ferry and we were greeted at the Lewes terminal by Caleb with our new car! Amazing experience at Blvd Ford!

James Tribbitt

Initially a rocky experience, but in the end Chris has an amazing team you can trust. Thank you Marshal, Gino, Caleb, and Nick for all pulling together to turn a bad experience into a good one. I appreciate you all and am a customer for life. I highly recommend using this dealership...they work hard to earn your loyalty.

I am a busy business owner and used a concierge service when I went to buy a truck. Boulevard Ford in Lewes came in with the best deal, and my concierge agent said they were top-notch to work with. Caleb was my dealer, and he was really nice and communicative. The negotiation was simple, and I never felt pressured into getting something I didn't want, although my concierge person did most of the prep work, trimming down the deal for me. Everything went smoothly up to signing the papers, which I did on July 2, 2024.

The truck had to come from a different lot, and on the 3rd, Caleb said it would be delivered the next day. However, a few days later, Caleb informed me that something had happened during PDI and they needed to order a part for the truck. Despite my requests for updates, I didn't hear back from him promptly. By the 10th, after more follow-ups, Caleb said he was getting an update on the part, but still didn't provide the details I asked for.

During this time, I also tried calling the service department directly, and they said they didn't see an F250 in their records, which raised my suspicions. After more attempts to get through to the service manager and GM, I finally got a response from Caleb on the 18th, but still no concrete information.

On the 19th, after 17 days of waiting, I contacted the COO, Chris, who was on vacation but immediately called into the dealership. Minutes later, the service supervisor contacted me and explained the issue was with a slipped belt and a damaged sensor. Caleb later informed me that the wrong replacement sensor had been ordered and they had to reorder it.

By the 31st, 29 days after purchasing, Nick, the service supervisor, told me the truck was now throwing timing codes. They offered to replace the entire engine or provide me with a different truck of the same model. I chose the different truck without hesitation. The transfer was done that day, and I finished the paperwork and drove away by the end of the evening.

In the end, after the COO got involved, the communication was flawless. They threw in extra warranties and gave me great deals on coverage. They turned a 2-star experience into a 5-star one by the end of it all. I appreciate Preston, Chris, Gino, Marshall, Caleb, and Nick. They earned a forever customer by staying super professional throughout the whole process, despite the initial lack of communication. I believe this was a fluke and just a series of events that led to them dropping the ball, but they really picked it up and delivered.

Boulevard Ford Lewes

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