Cadillac Of Bellevue

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Katrina G

First time financing a car. I was nervous and really didn't know what to expect from a dealership. I live an hour and thirty minutes from Bellevue but all the reviews of the dealerships closest to me didn't have the best reviews so I decided to make the commute up north. Went in knowing what I wanted but also prepared to compromise. I was greeted by Paige immediately after walking through the front door. Really nice girl, fun to talk to, and down to earth. I went in to test drive the 2024 cadillac ct4-v blackwing in black but noticed the same car in bright blue that the sale had JUST fallen through on. Paige and Dan worked with me to get exactly what I wanted! I was pleasantly surprised at how nice and hospitable they were. If you’re looking to get a Cadillac I highly recommend this dealership. Customer service between the sales department and the finance department was great.

S Fox

I went here solely to inquire about a specific used vehicle.  From the very beginning, Jacob did an amazing job.  I had many questions and he went above and beyond to try to answer them- even though it wasn’t a Cadillac.  The rest of the team was very helpful as well.  The level of customer service and just basically treating people like people is something that is hard to find in a business these days.  The team at Cadillac of Bellevue actually made it a fun experience.  I highly recommend Jacob for your next car purchase.

Dave Earp

I own an auto repair shop in Edmonds and pride myself on providing top-notch customer service. Although I don't usually visit Cadillac of Bellevue due to the distance, today I had no choice because they were the only dealership with the part I needed.

When I arrived, I was a bit confused about where the parts department was located. However, I was immediately greeted by a friendly salesman who walked me over to the parts department. There, I was met with a smiling parts agent who had my part ready to go.

Great job, Cadillac of Bellevue! You demonstrated excellent customer service, and I wanted to make sure it didn't go unnoticed. Thank you!

Melissa Coffer

Cannot say enough about this place! Beyond 5- stars. My mother purchased her..2014? Escalade from this dealership in 2015. I wasn’t there but I hear they were amazing.
Fast forward to now. Mind you, we live in Spanaway/ Tacoma. Closest Cadillac dealer would be Larson in Fife— COMPLETE TRASH and the reviews reflect it. She has had God-awful experience with them.
About a month ago, Bellevue was contacted because of the last straw with Larson. Right off the bat, Bellevue gave exceptional
Service, listened to the problem we knew it was (struts) and not only did they remember my mother, all they said was “let’s get it in and get you taken care of…”
We dropped her car off last weekend, they gave her the loaner xt6 and the service person we spoke with (I cannot recall his name) but he was just WONDERFUL. She received texts messages along the way for the next week with updates, etc.
we drove 2h (evening commute ???????????) last night to pick up her car and before we even reached the door, Brian held it open so we can walk through. He asked what he can do for us, we let him know and he called (sales mgr?) AJ over so he can get our keys. AJ right off the bat introduces himself while initiating handshakes and he went to get her keys. It took a little bit and they were very apologetic but we didn’t mind. In the meantime, Brian was more than happy to offer us a beverage and chat! We vented about the horrible service from Larson Cadillac and he just stood there and listened to it all! Among her previous experience at dealerships as a woman…(some dealerships have that “well, will your husband be purchasing this car with you…?” Mindset. Absolutely not. My mother is her own person and my father never treated her as “the little woman”.).
When AJ located her keys, we all walked out (again, door open!) and Brian told AJ he would go get her car (mind you it was MAYBE 25’ and we could have walked!) and he pulled it right up to the curb. He got out, stood by her door while she got in and walked me over to my door and opened it AND closed it. COMPLETE gentleman!
My mother and I are still amazed by the service that came from not only the service department,  but AJ and Brian in sales for a flawless after-service hours pick up.
Apparently the owners are a mother/ daughter and I just want them to see this review and know they have AMAZING employees working for them.
If we weren’t moving out of state in June, they would absolutely get her business for her next (would be her 3rd) Escalade. Thanks guys!!
(Don’t mind my jeep lol)

Totally worth the commute from Pierce County!

Doug Palmer

My wife and I poppped in after seeing a vehicle on the website. Steve Harris met us shortly after arriving, after we told him what we were looking for he found the vehicle and another in the exact model and color we wanted. What a guy Steve is, he never pushed and was super thoughtful as well as helpful.  We got everything we were looking for. The best car buying experience we’ve had by far. Hats off to Matt in financing as well. Top notch guys.

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