Cadillac Of Naperville

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Brian Bustard

Service advisor Mike did an excellent job of assisting me.  His professionalism, patience and communication are second to none. My situation morphed into more than routine service visit but Mike handled it with ease.  Great experience.

kenny howard

I traveled from Louisiana to Chicago O’Hare Airport, was meet there by Tommy and brought back to the dealership. They have the nicest place with the most helpful people working there. I was shown the vehicle I went to look at and it was everything they said it was. I was treated to lunch at a fantastic restaurant, so when I left I had a full stomach and a full tank of gas. Thanks Tommy, Bobby and Brad for a great experience

Chris Lesner

I just had my first experience ever with this dealership. Dan from the parts department went above and beyond (to say the least).

Corporate accidentally shipped something to the dealership instead of my house and Dan personally saw to it that I got it in my possession ASAP even though there was a mishap with the initial order on corporate's side of things.

I am really thankful for Dan's willingness to go above and beyond to make sure that I had a good customer experience and look forward to having my maintenance done at this dealership moving forward because of how good this first experience was.

I am sharing a commendation for Ben at the Cadillac Naperville service department. After a disappointing experience at Cadillac Heritage in Lombard, where the service team was unprofessional and argumentative, I reached out to Ben for assistance with an urgent oil change. He exceeded my expectations by accommodating me promptly and ensuring the service was completed without delay. Ben's exceptional customer service, professionalism, and willingness to help made me feel valued as a customer. I regret not having come to Cadillac Naperville sooner and highly recommend Ben for his outstanding service. He truly stands out as an exemplary representative of the dealership. ?????????

Eric Scheidhauer

We bought a pre-owned vehicle at Cadillac of Naperville and were extremely pleased with their professional and personable service.  They were straightforward, upfront, and honest.  We came from out of state, and though they had already completed their own inspection and servicing, at our request they took the vehicle to a local auto service center of our choosing, for an independent pre-buy inspection that we paid for, prior to our arriving in town the next day.  The vehicle had no issues from the independent inspection.  There was one snag that came up in the required paperwork since we are from out of state, but Marc (our salesman), Noel, and Brad worked tirelessly to find a mutually satisfactory solution and allow us to complete the purchase.  We couldn't be more pleased with their service and professionalism!

Cadillac Of Naperville

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