Carter Volkswagen

Michael Jardine

I’ve bought two cars from Carter - a ‘19 Alltrack 6-speed that has never needed service, and a ‘23 ID.4 which has been in three times for repairs/updates. (The repairs don’t bother me, it’s a new technology and I love the car). But each time, they gave me a free loaner for the duration. And on the last repair, they needed the spare key from me - so they sent a tech out to my house to pick it up. This was over and beyond what we have come to expect for great service.  Also (forgot to mention) I found a smudge on the door that nobody could get off. So they paid the cost of having a paint company do it, $400 value.  Yes, I will buy another car from Carter.  How’s that ID.BUZZ coming along?

Catherine Gabrel

The Service was good.   Thank you.      However,   I would like to say that when I brought the car in and when I came to pick it up,   I was not greeted.    It's a small thing,   but when I stand there waiting and you have 2-3 service people there talking with each other or working on their computers you would think they would at least acknowledge me.    It feels awkward to me to wait over 5 minutes,   maybe even 10 min.   It felt like a long time.  Made me feel like I was in the wrong place.

Shannon Golbienko

I wanted to find the right car with a car-buying experience that offered transparency, efficiency, and trust. I got Ted, who quickly responded and helped guide a simple, easy car-buying experience. We were able to do most of the transactions over the phone and through text/email. I spent an hour and a half in the dealership which is exactly the amount of time that I told him I wanted. It was a lovely shopping experience. I wish all dealerships operated this way.

Emily

After having to deal with so many disrespectful & unhelpful dealers, Mr. Ted Reich reached out to me about a car on his lot that I was interested in.  He was respectful of my time, my needs & such a personable salesman.  I found the car of my dreams & was happy to give him my business. Thank you Ted & Volkswagen of Ballard for an amazing experience!

Sai Vignesh Krishnamoorthy

I had an excellent experience trading in my car for a new one at Carter's. Ryan, Pete, and Ted were warm people who made the process simple and smooth. Highly recommend stopping at Carter's if you are looking at Volkswagen!

Carter Volkswagen

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