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I purchased my car at Caruso and service my car there as well. Although the service has always been good, the last service appointment was I had was better. The first time I had my car serviced, I was never offered a complimentary car wash even after I asked if the service was included. This time, without even asking, I was given a complimentary car wash. Most places will the oil change, but the places that standout go above and beyond. Thanks for great service and the car wash!

Joyce Guarneri

We had one of the most enjoyable car buying experiences. Our Sales Associate Thomas was so professional and knowledgeable about our new Navigator. Abe the General Manager wad so helpful in getting the deal we wanted. There was no high pressure sale attempts, just pure honesty and we really feel like we got the Best Deal.  We will definitely be doing business here again.

Clara Lealiiee

Awesome Customer Service by Mark Large. He was able to help me get a vehicle. With all the cars we took for a test drive ???? he stayed patience, energetic, listens, attentive and clear communication.
The building itself also has great staffs, they were kind and very friendly. There was always someone there to ask if we were ok and if we needed a restroom, it was down the hall or if we needed coffee, it was free next to the vending machine and we could help our self to it. The building is clean, organized, free coffee and spacious inside.
Hope anyone that goes there has an awesome experience, like my daughter and I had ????

Carole Kaufman

Caruso was further away than my 'normal' dealer, but I had a bad experience at South Bay Lincoln and figured it was worth the longer drive to go to Caruso instead.

It was easy to set up an appointment for the next day. Jay, the service advisor, greeted me as soon as I drove in.  He listened to my issue and didn't mansplain, saw I had a free oil change and applied it without me saying anything about it.  I wasn't charged a "diagnostic fee" to look at my issue, and in the end, I wasn't charged anything for the issue, not even the time to look at it.  There were some recommended services after the oil was changed as the car was coming up to 100,000 miles, but there wasn't any pressure to do any or all.  I ended up opting to do all, and since I was waiting, I was offered a loaner car at no cost since I was out of area for their shuttle.  At no time did I feel I was being scammed or being taken advantage of.  (They didn't recommend flushes or cabin filter changes, etc.)  I felt valued and felt they were honest.  The first dealer I can say that about.

They have a large waiting room with wifi.  Free coffee, with optional coffee drinks. Vending machine. If you are there over lunch, there's a great Japanese restaurant nearby if you like sushi.

Added extras: I got at 15% discount through Costco's auto and parts program.  Bonus:  Caruso is a AAA Approved Dealer Repair Center.  These guys are legit!

I never thought I'd recommend a dealer for service, but here I am!  Caruso is now my go to dealer for servicing my Lincoln.  Jay's an awesome service advisor.

Mario Alaniz

Cassandra was very pleasant, helpful  and accommodating to all my service needs for my car.  She called to keep me updated and that goes a long way for customer service.  Cassandra truly made this service visit very smooth.  She has great customer service and great attitude.  Her follow up phone calls shows her commitment to keeping customers informed.  Great job Cassandra!!!

Caruso Ford

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