Cdjr Of Albertville

Mitch W

We recently purchased a used 2018 Ram 3500 from here.  Our salesman was Connor.  We live 3 1/2 hrs away in Georgia and had found this truck online through CarGurus.  From the beginning, Connor was great.  He sent us extra pics and videos of the truck as we had asked, and we never felt pressured to buy the truck from them.  We did everything pretty much online and over the phone with him during the purchase process and financing.  We were able to get financing turn around pretty quickly and even called us back an hour later and got even better financing with better terms through another bank better than first offer.  We drove to the dealership and test drove the truck and decided to go ahead and finalize the purchase.  We did however have a couple issues with the heat not working and also a bad leak on the back that was later determined it was the third brake light.  They offered to meet us half way a couple days later after purchase, and gave us a loaner car to use while they were fixing things, no cost to us.  We are very pleased with the end results and how awesome they were in taking care of us.  The only complaint we have is the finance manager, Anthony.  We tried to make conversation with him in being friendly and we felt as if we were given the cold shoulder and he just wanted to hurry up and get us out of his office.  But again, overall satisfaction was great.  Definitely will consider them again for future purchases.  Thanks again CDJR Of Albertville for all you did for us! ????

Scott Baetz

Not your Normal Dealership

Recently we found ourselves in need of a new truck.  The truck buying experience, can be filled with struggles, stress and disappointment.  That would be your normal dealership, but CDJR is "Not your Normal Dealership".

The core values that we found that drives the experience, "service" and "transparency".  I wanted to test-drive what must have felt like a fleet of vehicles, and Morgan was ready for the challenge.  Because we were looking at used vehicles, it was impressive that the dealership retained knowledge on prior owner maintenance records, reason for trade and openly shared market values for each vehicle.  Morgan was very knowledgeable	and in those rare cases that she didn't have the answer, her team mates were quick to provide an assist.

We all know that the vehicle buying journey starts with selection, but that's only the beginning.  You end up working with the Sales Manager, the Finance Team and even the Service group when you consider they prepare the vehicle.

While Morgan was our point person, the Sales Manager was quick to provide a more than fair offer on our trade.  He recognized the care we have put into our vehicle and was eager to provide pricing on the truck we picked so that we can have a great no hassle experience.  Again, he offered up front transparency that gave us a strong sense of control.  As we moved through the process we couldn't help but notice that a few other families like ourselves were having the same positive experience with their own purchase.

When we sat down with the Finance Manager, he presented our options in a clear and concise manner. I must say that his openness regarding service packages, the value they brought, really gave us confidence in our final selection.  We didn't spend hours, it was minutes, a joke or two and we found ourselves shaking hands, receiving gifts and standing beside a vehicle that the service team had just given top shelf once over.

For us, this drive was about an hour and half, but I STRONGLY recommend anyone to visit CDJR.

Cdjr Of Albertville

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