Covina Volkswagen

JASON NICASTRO

We had a great experience here. We were looking at car options for our daughter. Crazy to think a new car is cheaper than a used one, but welcome to inflation. However, that said Omar and the team at Volkswagen made the experience quick easy and fair. You can’t ask for more when purchasing a vehicle.

Kanes Pantayatiwong

I believe in a second chance.  I gave a 5-star rating because this service team took ownership of the issue that I experienced without giving me any hard time about it.

I originally took the car in for a recall service, which was done without any issue.  After the first long drive about 2 days after the service, the engine light came on.  I contacted the service department and they asked me to come in at my convenience.  They spent a good amount of time to diagnose and corrected the issue.  They ended up replacing some seals that impacted the system's vacuum, which is a symptom that won't present itself after driving for a while.  Yes, there was an issue after the recall service but given that parts had to be removed and reinstalled, anything could have happened.  I was just happy that they owned it and fixed the issue without giving me any difficulty.  We all make mistakes, just be responsible for what you did.  And this service team did just that.  Sure, it would have been better if the issue never occurred in the first place, but life happens.

Andrew S. Younan

Caleb!

Very nice guy, the man is experience and etiquette personified. The deal was straightforward, fast and met our needs. We’re blessed with our new ID.4 Pro S. Thanks a mill Caleb!

Stephanie Yi

I appreciate the ease of making an appointment. I am always able to get right in and any issues are always handled immediately. My service writer Ruben is always excellent to deal with as is the technician that handles my car Pete.

Covina Volkswagen

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