Crain Ford Jacksonville

Harold Hart

Best experience at a dealership we have experienced. Got us in and repaired in less than an hour, got us in for the job in 2 days after being told by another dealer that couldn't get us in for this significant recall until the week before labor day and would keep it until the next Tuesday.  Ian, our service guy is fantastic. Y'all gained a customer today .

Derek Waterman

Smooth process from beginning to the end. Professional staff.  Friendly atmosphere.  Up front and transparent on the details.  No hidden agendas, costs or setbacks.  It was great.  Buy your next vehicle here!

Rick Mayo

The staff at Crain Ford Service are very friendly and helpful. They want to build relationships with their customers for the long haul. They are genuinely concerned with the reputation they have in the community. And it all begins with the leadership. Glen is developing a department that makes a difference for the community and develops trust and dependability in their work. They will never forget who they work for - the customer. Excellent service at reasonable prices with good follow through. Recommend this  department for your automotive service needs.

Melissa Ervin

This was our best car buying experience to date! There was absolutely no room for improvement. We made a great deal and love our new Explorer Limited! Thanks Jody, Josh, and Zach!

lynn phares

Very friendly and knowledgeable staff. Explained each portion of the process, helped me after the purchase with FordPass and setting up my phone. I have purchased a number of Ford products in the past and I would rate this my best experience of all. Great job !

Crain Ford Jacksonville

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