Dale Willey Automotive

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Sheila Cheasbro-Harreld

I recently had the pleasure of dealing with Dale Willey's collision repair department, and I wanted to share my positive experience, particularly with Dave Urban. When my husband and I hit a deer on New Year's Eve 2023 on the way to Lawrence for dinner, I was worried about finding a reliable body shop to repair my Jeep Grand Cherokee. However, after my husband strongly suggested Dale Willey after being employed there for nearly 15 years, I decided to trust him and give them a try. He said that Dave and Nick's crew were the best of the best in the business. I'm so glad I trusted his advise.

Nick was the first person I spoke to when I arrived at Dale Willey's Collision Repair Center. He immediately started the estimation process, communicated with my insurance company, and kept me updated throughout the repair process.

Although it took about three weeks to finish repairs (due to delays in receiving parts during a lousy weather snap), my Jeep was returned to me looking like it had rolled off the factory line. Dave Urban, in particular, went above and beyond to ensure that my experience was a positive one.

When it came time to pick up my Jeep, my husband and I were running late due to traffic and a long wait at Enterprise in Olathe to return my rental car. We arrived at Dale Willey about 10 minutes after their closing time (5:30) and were initially told that we couldn't pick up the Jeep until the next day. However, Dave Urban showed exceptional kindness and generosity by changing his mind and staying late to help us out. He walked back to the shop from the employee parking lot (a bit of a stroll) to assist us, even though he was off the clock and ready to head home for the day.

I was elated and deeply grateful for Dave's help, and my tears of frustration turned to tears of joy. His kindness and willingness to go above and beyond for a customer he barely knew left a lasting impression on me. He truly embodies the spirit of outstanding customer service and is a credit to Dale Willey's Collision Repair Center.

I also want to give high praise to Nick and Dave's crew of body shop technicians for impeccably completing over $10,000 worth of repairs to my Jeep. Their dedication and attention to detail truly impressed me, and I couldn't be more thrilled with the quality of the repairs. The professionalism of the entire team at Dale Willey's Collision Repair Center is commendable, and I will be recommending their services to anyone in need of body repairs.

In conclusion, I believe that it's essential to take the time to offer praise for a job well done when it's warranted. Too often, we only hear negative reviews, and positive experiences can go unrecognized. I hope that Dave, Nick, and the rest of the team at Dale Willey's know how much their hard work and dedication are appreciated. Thank you for making a stressful situation as painless as possible and for going above and beyond to help a customer in need.

Kobbe Farwick

Purchased a new GMC through Dale Willey and overall was a positive experience. Was given a fair trade in value without hassle. Shannon took care of us, in coordination with the sales manager. Being lightly staffed on a weekend it wasn’t blazingly fast, but I’ve had dealerships do far worse. In and out of finance in 28 minutes. I’d describe it as a no frills dealership - just know what you want.

Dejanalle Lockett

Had some unexpected car troubles with my Jeep of 11 years. I knew the car I originally viewed was not the one for me but Chris and Shannon were great in locating the perfect fit. I have all the features I wanted, I feel so safe traveling with my son and family as we are on the road pretty often. 100% recommend quality service, good people and reliable Chevys!

Jamie Stutterheim

I have to give a shout out to Shannon at Dale Willey Automotive in Lawrence.  We were just initially there to do some pre-buying comparisons, and even after telling him that, he treated us as if we were planning on buying a car that day. We stopped at 5 different dealerships in the Kansas City area that morning and test-drove several mid-size trucks. After not finding anything that checked all our boxes, we stopped in Lawrence on a whim and fell in love with the Colorado.  Shannon was not pushy and treated us better than any of the prior dealerships that day. He told us that if we wanted different options, he could track us down anything we wanted. When we decided we wanted to take that exact one home, the team stayed late, gave us a great deal, and made sure we knew the vehicle inside and out before we left. I highly recommend them, and especially Shannon, to anyone looking.  It was definitely worth the 3 hour drive to work with them, and you can tell they truly care about their customers and love what they do.

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