Don Franklin Monticello Chrysler Dodge Ram Jeep

Keith L

Very positive experience. Logan was the sales representative that helped us. We told him what we were looking for, and he had it there later that day. We test drove it, fell in love but I told Logan it was about $10k more than I wanted to spend.  Logan had another car there within 3 hours. We made the deal and everyone was happy.  Highly recommend

Tim Hatcher

The staff at Don Franklin Monticello by far offers straight forward - no games -  deals…. I made a phone call to Floyd, he shot me the price, put the deal on paper and it was done.  I drove from middle TN (3.5 hrs) and took delivery in less than an hour.  Gave me the best trade allowance, and lowest out the door price.

I honestly cant say that about the Somerset location. I started with them first.. it was game after game, the salesperson (I won’t call him out) at the Somerset, KY location would not honor the online price (said the internet price was only for KY residents)

The best thing about Don Franklin Monticello by far is the super friendly staff and ability to save you money. They beat out 8 other dealerships in 3 states. Plus, they can get you any make of vehicle sold by the Don Franklin family of dealerships..

Don’t waste your time shopping around - start here first. Ask for Floyd!

As far as those folks at the Somerset location- I told you I would buy elsewhere- you missed out on a sale because you like playing games!!

Jeffery Lowery

Great service quick getting in and out with appointment friendly. Had to return due to fluids not all filled Anti freeze and power steering. They were very apologetic and got me on the road in no time.

Justin Phipps

I’m 33 and have bought over 130 vehicles, just a reference to illustrate how many experiences I have encountered at different dealership's. Last weekend I started doing my normal routine before purchasing a vehicle, which basically is getting on CarGurus and searching the entire nation for any outstanding deals. I generally narrow my options to less than 10 vehicles that I’m going to inquire about. Monday I started reaching out to dealers to see who didn’t have any fine print with their pricing, I sure didn’t want to make a long trip to a car lot for them to not honor their online pricing. Two of the 10 ended up agreeing with me with a price that I felt was fair. After chatting with me wife “The Jeep purchased was for her” we choose to make the trip to Don Franklin of Monticello, we made this decision over the other solely because of some options this Jeep had over the other. After arriving to Don Franklin, I ask for the salesman I had been working with, his name is Matt Neal (Highly recommend choosing Matt, I will go into details later), we found the Jeep was was inquiring about and was taking it for a test drive in minutes while he was getting some pictures of my truck for appraisal. I hadn’t really planned on selling my truck since I had put over 30k miles on it over the past 6 months, I figured I would be upside down on it, especially after checking my value on sites such as KBB using their instant cash offer ( I have found this to be the best tool to gauge accurate trade in values on previous experiences). Once we arrive back to the dealer, Matt had the trade value of my truck available shortly after. It beat the other dealers trade estimate and the KBB offer by over $4000, and since I saved some extra money with tax credits on my purchases it was a no brainer to trade it in. Keep in mind the whole process so far has been 100% stress free, me making my own decisions without a salesman trying to persuade to do anything. Another thing I figured out about Matt really quick was his accurate knowledge vehicles, not only on the ones that was on his lot, you don’t gain that by selling car, it is gain by it being a hobby or a passion. I also share the same passion for vehicles, so it’s very easy for me to spot a salesman making statements of false facts to try and sell me something. Me and Matt engaged in a lot of conversation about a variety of vehicles, it was very enjoyable. After the negotiations were over between Matt, Dale Hansford (Dale is the most relaxed and authentic GM’s I have every worked with) and I, it was time to wait on my paperwork to be prepared. I made a comment that I was going to need a work truck now, since I was trading in my Ford. Dale made a comment that they had a 1997 Silverado around back that was a 1 owner truck. After checking it out I purchased it as well.  A 2 hour trip to Monticello allowed be to purchase two vehicles that I am over the moon excited about, instead of leaving the dealership with remorse or being stressed, as I have in the past. I live in a small town, we are still behind todays times in this fast paced world, which is a rarity and a blessing. Finding a dealership that allows me to feel at home, to catch those same small time vibes is a rarity now days, it reminds me on how buying cars was in the 90s, when I would go with my Dad or Grandpa, people just seemed more genuine back then. Don Franklin in  Monticello is the perfect mix of a small town feel and big city variety, since their family of dealerships are so large and they have access to so many different options. If they don’t have what your looking for give Matt and Dale a chance to find it before you look elsewhere. I arrived that day to purchase a Jeep. We departed with a Jeep, a Chevrolet, and three new friends in Dale, Mary in the finance department, and Matt. Give them a shot, the way they treated my wife, 2 year old boy (Who was running wild), and myself is unparalleled, you won’t be disappointed!

Don Franklin Monticello Chrysler Dodge Ram Jeep

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