Don Jacobs Bmw

Warren Chumley

Addendum 11/15/2023: I purchased a 2022 BMW X4 M40i 11/15/2023 and, again, I could not be happier.  The salesperson this time was Matthew Coffey who was great and professional (Patron Hatcher is no longer there).  The X4 M40i needed a new glossy black grill and he had that taken care well before the purchase.  The vehicle was in pristine condition and the presentation was superb; nothing could have been better.  He was ready to process everything and there was virtually no waiting.  Again, the experience could not have been better.  I highly recommend Don Jacobs BMW; I do recommend considering the tire and wheel warranty, the dent repair service, extended maintenance, and extended warranty.  These may seem expensive (about $8K), but after 5-6 years will pay for themselves.
I purchased a 4 series convertible from Don Jacobs BMW today, 10/3/2022, with Patron Hatcher and could not be happier!!  Johnny Wells made the business end easy and Tristan made signing easy as well.  The buying experience continues to be smooth and efficient and my overall experience with this dealership remains A+.

Negar Mahbod

I recently purchased a BMW X5 from Don Hacob BMW and I couldn’t be happier with my experience. The customer service was exceptional - the staff was knowledgeable, friendly, and went above and beyond to make sure I found the perfect vehicle. The buying process was smooth and efficient, and I felt like I was truly valued as a customer. I highly recommend Don Jacobs BMW to anyone in the market!

Tyler Stump

We had a great experience from beginning to end! My boyfriend and I went in recently to check out a car I had viewed online. Setting up the appointment was easy! We spoke with Phillip who set us up with Richard. Both were phenomenal. We worked with Christina when it came to the finance portion and spoke with Vanessa as well.

Left pleased!

Joseph Sperback

This is a 5 star family owned BMW dealership all the way! Vanessa, Christina and Xavian were all 1st class. I drove 9 hrs round trip for the experience based on photos and friendly text messages and they did not disappoint!  They’ve definitely earned this enthusiast’s future business! Job well done!
~Joe

Alana Morton

Let me talk about my experience! First and foremost my sales rep Patron Hatcher was amazing the entire way through. My experience at Don Jacobs was amazing only because Patron walked with us the entire way through this process. We came in looking to buy a new car and left with an experience I never expected. We were in the market for a new vehicle. I had my eyes on the X4 but really wanted to keep my options open and really wanted to find the perfect car for me. When we sat down with Patron, he really listened to our needs and even what we wanted in a car. We felt no pressure to purchase, but the way he took time to listen to what we wanted and delivered on everything just led me to believe the red carpet was laid out for us. After leaving we knew that we had high expectations from any other dealership from here on out. We visited a few more top dealerships which I won't go into on my review, but lets just say they left alot to be desired.  After shopping around, we decided that BMW was the way to go since the bar had already been set high with Patron. We decided on the X4 and Patron got the ball rolling to build a brand new model. The process was seamless and while we expected our vehicle to be delivered mid-late October, the car was in our possession by the end of September. Patron kept us informed every step of the process and was available for any questions or concerns we had along the way. When we came in to pick up the car, it was a special day as it is, but the way Patron made it even more special, words can't even put this together. Now, as I already stated we had the red carpet service all the way up until this point, however when we picked the car up, it solidified the red carpet experience on a whole new level. My car was on the showroom floor with a red carpet ready for a reveal. Now we are driving away in our new 2023 BMW X4 and all I can say is wow! Reach out to Patron if you are in the market for new BMW. His attention to detail is impeccable.

Don Jacobs Bmw

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