Eagle Kia Of Riverhead

Clara Ortiz

My car in perfect condition, super clean inside. The customer service is the best, no pressure and always attentive to my needs. Lamelle took care of me and managed everything very quickly, the waiting room was clean and with snacks, we will definitely come back ????????

Barton Quillen

exceptional service start to finish from my first conversation by phone with the service person who took my call and who scheduled my appointment to the appointment itself. i felt i was treated the way a customer needs to treated: with unfailing attention and respect; my car’s technical problem was fixed while i enjoyed excellent coffee and snacks (free of charge) in a clean and comfortable waiting room. problem solved, and this  crew made sure there was not a moment of unpleasantness.

Keith Galluzzo

Had an absolutely wonderful time purchasing a used car with Cherise. I had a million questions (first time using a dealership) so all her clarifications were very helpful. During the process we realized I had an issue with my name on my insurance card. I definitely got nervous, but she was always reassuring and helped me get the right people to fix the problem.  I was super thankful for the prompt updates with the process as it went through credit checks/finance. Absolutely loving the Kia Soul and can’t wait to have many years with it. Highly recommended!

Patrick J Forde

I called about the truck in the morning and I drove home with it a few hours later..great service from great people..they have a great website for looking at vehicles and as a senior it was easy to follow..A+ dealership

Dominique Ragan

My car was being serviced for a new fuel pump and starter. I was promised a loaner car which didn’t happen for a couple of days leaving me stranded without a car. Once I got the loaner car I still had over a week until my car would be done.(no problem) I go to pick up my car finally, open the rear doors to find my back seat in pieces,folded backwards with screws and other hardware all over my car. I was unable to pick up my car that day which was extremely frustrating. I was told for the inconvenience my car would be detailed. When I picked up my car, the outside was washed and the inside was full of filth. They didn’t detail it, sounded good when there was an issue but they didn’t keep their word. Once I brought my car home I noticed the under carriage was hanging off the right front side of my car.  They have terrible customer service. Will take the extra drive to smith town. Zero stars if I could

Update: the manager on this thread left me his email to talk about what happened. Dericc nettles was beyond precessional and made me feel my concerns were valid. He had someone pick up my car at my house and left a loaner car with us that accommodates all of us. He put my car on the lift and made sure everything was intact. He made sure my car was properly detailed as well. Very pleased with the assistance we have received. Thank you!!!

Eagle Kia Of Riverhead

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