Empire Ford

Hannah Wagner

10/10 recommend this dealership. I drove almost 5 hours just to come here! Nicole was very easy to communicate with and she helped me get a great deal. Rob was an excellent salesmen! They will definitely have my future business.

Jennifer Arvayo

Update: The service manager reached out and apologized for the issues. He stated he would personally see to it that the repairs were made as needed. The part was going to take a few days to get and install, but he had a loaner vehicle for my daughter. I appreciate that he acknowledged that there was an issue and did everything he could to make it right. Due to this, I feel the rating should go up. It would have been nice if the issues could have been avoided to begin with, but it does show that they do care about doing the right thing, and that is hard to come by these days!

Original post:  This service center is a joke. They took my daughters car yesterday to fix a rattling noise that started after they performed a door lock fix. They kept the car 5 hours and told her nothing was wrong with the door and no noise was happening. She goes to get her car and the dang noise is still there. The lady just gave her the keys and left, didn't even bother to wait for my daughter to check on it. My daughter then gets another worker, shows him the issue and the window button no longer working, the man says they will keep he car and have it ready today. So they tell her the car will be ready this evening, she goes to the dealer and still not fixed and finds out they need a part and will have it tomorrow. But no one checked the broken window button... surprise. No one called to tell her not to come that it's not fixed and needs a part and to top it off they have no loaner cars. So tomorrow will be day 3 of them having the car, hopefully someone will do the right thing  and fix it. The service is subpar to say the least. I recommend going somewhere else if you need service done.

Carmalita Blanco

All I have to say is thank you so much Edgar. He is the best car salesman I ever encountered. He went over and above to help me get into my dream car. He also explained everything as he was going so I would understand and not be confused about anything.

All I want to say is THANK YOU SO MUCH EDGAR from Empire Ford of Fall River your the best....

Empire Ford

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