Fields Volvo Cars Waukesha

joe clark

Honesty, Integrity, Personalized service, Friendly staff Fair pricing, even great food. All of these things are the reason for my review today. (Please take the time to read this.)  My wife and I began our car search almost a month before finding her dream BMW at Land Rover Waukesha. To be clear we live in Pittsburgh and we're shopping far and wide for a specific 540i BMW, in a specific price range. We found two different Vehicles that fit the bill, one in Waukesha and one in Texas. It only took one phone call to the salesman Greg at Land Rover Waukesha for me to realize we were on the right track. Once I explained that we would be coming from Pittsburgh by plane and driving the vehicle home which to some would be a little odd , so without hesitation Greg got me on the phone with Jeff Sayers (Sales Manager), who may have been a bit skeptical at first but after a brief conversation understood our needs and agreed. He also offered to have somebody meet me at the airport and bring me to the dealership! Alexis (Finance dept.) and my wife worked out all of the financing details tax tag title everything, it was all handled flawlessly. I Flew into Wisconsin, one of their courtesy drivers was waiting for me at the airport, he took me straight to the dealership. After meeting Greg and checking out the car I asked that it be put on a lift so that I could examine the underneath of the car, to be clear I have a fair amount of knowledge about vehicles and mechanicals and wanted to make sure that I examined every aspect of the car before bringing it home. Everything was perfect except for an issue with a CV boot underneath which was cause for great concern on my part. Once again Greg immediately got Jeff the sales manager involved and we created a plan they were going to order the part and make the repair while I waited, during that time I can honestly say I've never felt more at home in any car dealership anywhere in the country they have a lunch counter made me some amazing fish and coleslaw for lunch even gave me a loaner vehicle so that I could do a little shopping in the area. Once the repairs were made and the papers were signed I drove our new BMW home to Pennsylvania. Within five or six days of getting it home the CV joint within the boot that was repaired started showing mechanical issues! We did purchase an aftermarket warranty from EasyCare, through Alexis at the dealership. I have nothing BUT BAD THINGS to say about the warranty company itself!!! the warranty company was simply the worst experience I've ever had with a warranty company however! I reached out to Jeff the sales manager that put this whole deal together for me and explained the situation we were having with the warranty company, not only did they make sure the warranty company stood up to their end of the agreement they also without me even asking or expecting offered to help me with part of the payment that the warranty company refused to pay. In my opinion the dealership itself Land Rover of Waukesha and their staff , went so far above and beyond what could be expected of any car dealership in the way of honesty and dealer integrity. That despite being 10 hours away from home I will always check their lot first when I'm buying a vehicle, because without a doubt this is a dealership that Can be trusted and will stand behind the products they sell. My wife Amy and I could not be more grateful. THANK YOU, JEFF, GREG & ALEXIS, and everyone else who was a part of our buying experience at Land Rover of Waukesha.

Joe & Amy

Mr. J

Completely Loved it...We brought our Rover in to look at the front driver side tire and Bob came out and found there were 2 tires with issues.  He recognized the danger in riding on those tires and immediately squeezed us in to get it repaired as well as taking care of a few other issues. I will continue to say this is the best dealership I have ever encountered and I have bought a lot of vehicles!

Todd Vanlannen

I can’t recommend Alex enough. He was a great communicator and made the process very easy. We traveled from about 2 hours away because of his detailed information and timely responses. Even after the sale he has been extremely helpful. Highly recommend this dealership and specifically Alex.

Susan S.T.

It may sound funny, but I actually enjoy having my Volvo serviced! The reason is that the service department at Waukesha Fields Volvo is fantastic! It is easy to schedule an appointment (hint:especially if you have the app on your phone!) and they send reminders.
Once you arrive they make sure you understand what charges to expect and how long it might take. My last visit I chose to wait and was treated to a fantastic breakfast at their very own cafe located on the Range Rover side. There were multiple options of waiting areas and each was comfortable and includes beverages and snacks. When the work was completed they delivered my car right to the front of the showroom and it was shiny clean and even the interior had been vacuumed. All in all it was a comfortable experience, I was able to get work done while I waited and every person I encountered was friendly and helpful. I give them 5 stars!!

Fields Volvo Cars Waukesha

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