Frank Kent Cadillac

Protective Dad Pranks

Best Cadillac Service Department in the DFW metroplex! I make this statement largely in part to the great service I get from my Service Advisor Luke Telford. I drive 45-minutes out of the way to come here because of the consistent superior customer service he provides. I always walk away feeling like he has addressed any concerns that I might have. And my car is always taken care of quickly and without issue. This review comes from someone who has purchased 52 vehicles in my lifetime. So when I say he’s the best Service Advisor I’ve had. I mean it. This location is alway clean and feels very up to date. You can go to other Cadillac dealerships in the area. But I’ve been to them all. And Frank Kent Cadillac is where I keep coming back to (4 Cadillacs purchased here in a row!) Thank you again to Frank Kent Cadillac for great customer service. But especially to Luke for making me always feel like I made the right decision in purchasing my Cadillac.

Corine Orr

I am a very satisfied customer. My salesman was Stan. He worked very diligent to make me a happy customer, I did my homework and he did his follow-up which was very impressive. His personality I thought was outstanding. If Stan can be cloned there would be many happy customers and great sales. I love great customer service. Thanks Frank Kent of Fort Worth for Stan.

Lisa Woods

My experience with Frank Kent was with the Auto Body Shop. The manager, Wes, was absolutely wonderful with my 85 year old Mom. He was patient, informative, supportive, and very kind. He went out of his way to do everything he could for her and her damaged car. I highly recommend their service for your automobile needs. You won't be disappointed with their excellent business.

Christine Villers

I can’t go another day or month without expressing gratitude and appreciation for the exceptional service provided by Jaimie Wood at Frank Kent! Our journey to purchase a new Cadillac Escalade started with a less-than-ideal experience at another dealership, but fate led us to Jaimie, who came highly recommended by my parents.

From the moment we connected with Jaimie, the experience was nothing short of amazing. Jaimie's responsiveness, attention to detail, and genuine interest in our preferences made the entire process seamless. Throughout the six-month wait for our Escalade, Jaimie kept us informed, discussing specs and designs with my husband, creating a personal connection that set our experience apart.

Surprisingly, our Escalade from Frank Kent arrived in just 6 months, while the one from the other dealership took over a year – but both arriving at the same time for us to purchase. The decision to choose Frank Kent was solely based on the exceptional service Jaimie provided. Even after the purchase, Jaimie continued to exceed our expectations.

Jaimie went above and beyond to ensure our Escalade met our standards, handling customizations and addressing cosmetic imperfections with unmatched dedication. The extra mile was evident when Jaimie personally delivered our Escalade not once, but twice, accommodating our schedule during service delays – a testament to outstanding customer service.

What sets Jaimie apart is the ongoing commitment to customer satisfaction. Regular check-ins, updates on Cadillac/Escalade news, and warm holiday wishes demonstrate a genuine and caring approach that extends beyond the sale.

We are immensely grateful for Jaimie's exceptional service and commitment to excellence. Without a doubt, we will only consider Jaimie for our future vehicle purchases with Frank Kent. Jaimie has not only gained our loyalty but that of my parents as well. A heartfelt thank you to Jaimie for making our car-buying experience truly exceptional!

Craig Kamrath

Every staff member I encountered was friendly and very helpful. Staff proactively phoned me to give me updates. Management went above and beyond to ensure I understood my options in the process I was in; a claimant in an insurance claim. This was my first experience with Frank Kent, and the next time I am in need of repair service, this is where I will be bringing my car.

Frank Kent Cadillac

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