Frank's Irvine Subaru

amy sarabia

I recently had an exceptional experience at Irvine Subaru, and I couldn't be happier with the service I received. I visited the dealership to purchase a new Subaru Outback, and from the moment I walked in, I felt welcomed and valued.

**Sales Experience**:
The sales team was outstanding! . Dezi and Frank, my salesperson, were incredibly knowledgeable and patient. They took the time to understand my needs and preferences, walking me through various models and options without any pressure. They answered all my questions thoroughly and provided detailed information about each vehicle's features and benefits.

**Customer Service**:
The customer service at Irvine Subaru is top-notch. From the friendly receptionist who greeted me to the finance manager who helped finalize my purchase, everyone was professional and courteous. I particularly appreciated the transparency during the financing process, where they explained all the terms clearly and helped me secure a great deal.

**Environment**:
The dealership itself was clean, modern, and comfortable. They have a nice waiting area with refreshments and free Wi-Fi, which made the whole experience even more pleasant.

Overall, Irvine Subaru exceeded my expectations in every way. Their commitment to customer satisfaction is evident in every interaction. I highly recommend them to anyone in the market for a new car or needing top-quality service. Thank you, Irvine Subaru, for making my car-buying experience so positive!

Thank you sooo much Dezi!!! ????

Christopher Tando

All the vehicles that I’ve owned and driven have been hand-me-downs from my family. Not having a monthly car payment was a luxury amongst many other things which I preferred to keep up for as long as possible. Unfortunately, due to a recent accident which resulted in a total loss of my vehicle, I was forced to make an early decision of finally purchasing a new car.

I’ve always casually shopped around for cars over the years in the chance that I would ultimately have to make that jump. The Subaru Crosstrek has been on my radar for a few years now so I decided on it and wanted to find the nearest dealership to test drive it. I live in Lake Forest and Frank’s Irvine Subaru was the closest dealership to me. This dealership was also recommended to me by a few friends who have purchased their Subarus here as well.

Naturally, I was nervous as this was my first car purchasing experience. I’ve heard countless stories about how much of a nightmare it could be. My experience here was anything but that. Steven was the associate who assisted me and he made my first time buying experience a walk in the park. No hassle, no pressure, no stress. I had only planned on just test driving the Crosstrek, but Steven made everything so easy, I ended up purchasing that same day.

Thank you to Steven and the rest of the crew at Frank’s Irvine Subaru for the excellent customer service and making my first time car buying experience an easy one. I’m a proud owner of a new 2024 Crosstrek Sport!

Alexandra Lopez

I had the smoothest sales experience here. I called looking to see if they had the exact car I wanted and they did and had the most fair price. I worked with Angel who was the best. Very chill and easy to work with. Other dealerships were pushy and misogynistic but thank goodness I got to work with Angel who was factual, punctual, professional and understanding. I never felt any of my time was wasted and appreciated how straight forward the entire process was. I was in and out in about an hour with my car. Such a positive experience. Thank you!

Eugene Seniura

Pleasant experience.  The personnel were friendly and knowledgeable and prompt in handling the service request.  The waiting room was comfortable and have nice amenities like coffee, water, soft drinks and snacks.  After the work was complete I notice something I did not like in the service report.  I contacted the dealership and they offered to fixed the problem free, which they did.  Overall I give them excellent marks for everything.

Terri Ybarra

Tim & Brady helped me out TREMENDOUSLY!!!  First time purchasing a Subaru Outback.  The dealership was busy,  but was attended to QUICK!!

Tim (beyond polite & professional) took the time to assist me with setting up my phone, going over the extras that came with this model.  He assisted me with all of extras (driving assistance, registering drivers preferences, air conditioning preferences, etc).

Brady also was very nice.   He took the time to go over options with us.   During the paperwork,  he was friendly, yet professional.

NEVER ONCE DID WE FEEL PRESSURED!!!

Frank's Irvine Subaru

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