Hampton Chevrolet

Jahron Clark (J)

Hello, before I begin I would like to say
that the customer service I received was great: I bought a brand new 2024 Chevy trailblazer LT MY FIRST VEHICLE PURCHASE. I had no issues, Barely driving it anywhere but to work and home.  On July 23rd at around 6:30 p.m. I had arrived at a store that was right down the street from my house, Not even a 10-minute drive. When I went to park I noticed that the gear shift handle was stuck, I thought it could have been a personal mistake. So I attempted it again and was able to park. After coming back from grabbing my groceries I was concerned about what just happened.  Before leaving I pulled over to a different parking lot to check all my gears, everything was smooth so I brushed it off until I began to drive down the street and My car began to jerk AGGRESSIVELY  almost causing an accident . Above is a picture I took during the incident As you see the engine light is on and it only has 1000 miles on it.  I was absolutely shocked and highly upset by what I was seeing, this was my first vehicle purchase as a college student. To add on the inspection was cleared for 2025 and I was very detailed during the buy asking many question. Instead of having this vehicle to help me achieve my future goals. It’s now a possible burden. I'm very disappointed and upset. I will file a complaint with general motors on the issue because a car built this year shouldn't be doing this especially at 1,000 Miles. Today I had it towed to the dealership to get fixed (Covered by the warranty). I asked for the manager and he was very understanding and kind. I really appreciated the customer service I received, They respected my time and moved with urgency. I was also lent a vehicle for the inconvenience so I can continue to work and complete my studies. If there are further issues with this vehicle I'm not keeping it. Scroll through all the pictures I took above Thank you for your time.

Shayne Price

The individuals that we were helped by were very informative and not insistent or pushy at all.  It seemed that they genuinely just wanted to present us with as much information as possible to aid in our shopping journey.  Happy owner of a new Chevrolet Silverado

kevin bryant

The experience was good. The team accommodated me by picking me up at a car rental business after I drove in from North Carolina. I was able to sign most of the paperwork and leave within two hours. The sales team were very personable. They ensured that I knew the features of my new vehicle and was confident in operating them.

Tiarra

I am overjoyed with the car I recently bought from KK! When I first visited to check out the Chevy Trax, I didn't make a purchase. However, KK and I had a wonderful conversation about our families and jobs. I mentioned that I was getting married soon, and on my wedding day, KK sent me a heartfelt congratulations without any pressure to come back and buy a car. This genuine gesture meant the world to me, especially compared to other dealerships that immediately asked me to return and look at cars. KK's personal touch and understanding made me want to return and make a purchase with her.

The entire buying process was a breeze, all thanks to KK's professionalism and expertise. Despite my initial hesitation, KK's knowledge about the car and her willingness to address all my questions and concerns put me at ease. I am beyond satisfied with my new car and would wholeheartedly recommend KK to anyone in search of a vehicle. She truly provided an exceptional buying experience.

Angelina Murray

Chris Augustine was a great sales associate who was able to not only put me in the car I wanted, but with rates better than I initially asked! Mr. Ernest worked diligently behind the scenes to make my credit work for me. Both displayed superb customer service! 10/10!

Hampton Chevrolet

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