Hanlees Fairfield Nissan

Fukekila Merrida

The entire personnel of the store greeted me and was super friendly and easy to talk to. Have my car shutters fixed another issue was found and also fixed and the mechanics along with Manager Chris went above and beyond to make sure that my car was completely together, so that no type of damage would take place in the future such as rocks, cutting the wires underneath my car, which I would imagine that is a very big problem! No doubt. I appreciate the smoothness of the experience. I am noticing that my car is running better more efficient on gas and even with better speed not that I’m speeding but if I need to speed up on the freeway, for any reason, I noticed that the car performance is much better now . I appreciate the help and service. I received the attention and the care that I was given. Thank you so very much!
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Phyllis Howell

Had a terrific experience at Hanlees! We went in to just view an EV, not expecting to actually lease one. Dylan greeted us immediately and was so friendly and knowledgeable. Skip forward to a few hours later and we were driving home with our new Ariya. The entire transaction was easy and I never felt a "hard sell" from Dylan or the finance team (sorry, I can't remember the names, but they were fantastic). High marks to Dylan and everyone at Hanlees for making this a painless transaction.

vanessa t

I had an appointment at 9 AM with Trent and by 9:40 AM, I bought a car.

Trent was very communicative throughout my my experience from setting up the appointment to the test drive with Dylan to pricing and warranty.

Huge thank you to Trent and Dylan for a painless experience????????????

Mitchell Wong

Was in the market to lease a vehicle and had been looking into the Ariya. Met Daniel in the sales department and he made the process so quick and easy. I wanted a white AWD although they only had gray and silver. He got me an estimated monthly payment on the vehicle I actually wanted and was able to get one to his dealer in a couple days. He also took all my info down over the phone so that I could walk in, sign, and drive away in under an hour. I would recommend Daniel and Fairfield Nissan if you're ever in the market for a vehicle!

RB Brown

Such great service  and advice from Ryan the service  manager. We bought a new Nissan Rogue and dutifully took it there for service as it’s common knowledge  paying extra money to the dealer is well worth it.  The last time the vehicle was taken for service (oil change, tire rotation, fluid/parts inspection, etc)  upon picking up the vehicle  we found our special ordered tire caps were missing, the radio would cut out and the air filter compartment  was laying  across the top of the engine.  Ryan's professional opinion was  these parts must have shaken/or not worked  off due to the “vibration” of the vehicle.

Soon afterwards on Memorial Day weekend, a defective tire blew out on the freeway. Upon arrival of AAA we discovered the key tire lock was missing.  We called the dealership and while the service department just closed,  spoke to a very helpful salesman  Roberto in sales.  We told Roberto about the  lug nut key missing and there was no way to change our defective tire. Roberto was so kind by informing us that we could buy this tire key at Home Depot.  We went to every Home Depot in 2 counties but alas, were out of luck as the Home Depot employee's just looked at us in amazement stating they don't carry lug nut keys. We assured them that the auto experts at Fairfield Nissan said they did but apparently the HD employees are not very smart. We then called     Roberto about borrowing the tire key  he very politely  stated “we would never do that” and was “sorry” we lost the tire key.  The vehicle was abandoned in Lake County for 10 days until a $65 universal key kit could be bought.  Another  5 hour round trip to change the tire was made.

That Tuesday we called Ryan and  explained the situation to him. Ryan  confirmed it must have been the “vibration” issue again and  gratefully offered some lug nuts. According to Ryan, the tire key vibrated out  of the glove box and must have dropped out into the street. We were again so grateful for his professional opinion and   generosity of lug nuts for us to put on.  We were so happy to retrieve the vehicle and replace the defective tire at our expense.

At this point ,  another service was due. This time however, I elected to do the service. On the initial inspection, I found the engine cover missing along with several bolts and fasteners missing from underneath the vehicle. We called Ryan and again stated in his  professional opinion the parts  fell off due to the “vibration” of the vehicle. Ryan generously offered to provide some  bolts for me to replace which were shortly picked up.

Although in our 60’s,  we thoroughly  enjoy using the  Rogue on the weekends at  Oakland/Vallejo  car  sideshows events.  In fact we have been featured on Instagram many times in our car burning tires and spinning around at the intersections and Bay Bridge.   This must be the  cause of the “vibration” issue.

With such steller service and advice, I asked Ryan to have his manager contact us so I could let him know how satisfied we were. I'm still waiting for the manager to contact us as I'm sure he is inundated with compliments  for the service department.

Update. Thank you so much for the reply. I do hope you can contact me so I can tell you in person how satisfied with your service dept., Ryan has our phone number.  As you can see by the pictures I posted,  I also may need some bodywork on my Rogue.  Look forward to hearing back.

Hanlees Fairfield Nissan

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