Heinrich Chevrolet

Joshua Fahmer

Update/edit:
Manager Brandon pulled me aside the next day and was able to sit down with me and discuss my encounter. He assured me Randy would be talked to and that Heinrich customers will always be treated respectfully no matter the circumstances. As a regular customer, I firmly believe Brandon as this has been my only poor experience in the long-standing of my service with them. I felt valued and listened to and appreciated someone reaching out to me so quickly to resolve the wrongs committed. I will continue bringing my services as I truly do appreciate their typical hard work and respect.

Original:
I've been a loyal customer to Heinrich for the duration of owning my Jeep. Any sort of tune ups or inspections, I go here. I know many of the employees by name, have friends who are mechanics, and used to be neighbors with Heinrich. I always had a good experience whether I had an appointment or not and was treated with the utmost friendliness. However, today was a different story. I texted my buddy if he could fit me in and he said absolutely, pull up. I did so and checked in with Randy. He seemed in a bad mood but I didn't mind, everyone's job can be tough. He took my information and I let him know I was there to see Sam. He said for what and I informed him I just needed a quick tire patch job. Randy informed me there was NO WAY I could get in without an appointment today. This frustrated me as I knew he absolutely could've but I said whatever when can you fit me in. He informed me he had spots tomorrow with a mechanic and I requested my buddy's time slot instead of a random mechanic. Randy asked if 10:30 worked and I said absolutely. He took all my info even though it's already in the system since I'm a regular but it was fine. Then he informed me I had an appointment with Leon at 10:30, not Sam. I walked away in disbelief.

This is the first time I've ever encountered such horrible service here and I would highly recommend avoiding Randy as he is a poor service rep, is unable to listen to simple requests, poor customer interaction, and does not seem to enjoy his job. I typically enjoy bringing my service here but this experience certainly has made me reconsider.

Mary White

Cannot say enough good things about this dealership! Shy, Rocco, Chase and Peter were extremely transparent about every single detail, and were so kind in helping me with the new car buying process! I highly recommend buying from Heinrich!! Thank you all so much!!!

Cheryl Rosso

Zach was super!  He was very knowledgeable and provided great customer service throughout the process of getting a new truck.  Highly recommend Heinrich Chevrolet and Zach.

Maurice Harrington

During our annual road trip the OnStar module failed causing me to call OnStar on the phone to have them troubleshoot it.  I asked if it could wait until we returned home to repair without further damage and they said yes.  After returning to Western New York I scheduled this service and due to delivery issues it took four days to complete the service and replacement.  Randy told me that they had no loaner/rental cars available so I accepted a ride home.   When I picked up the truck he gave me a step by step instruction sheet to reactivate my account which I did in your parking lot.   All went smoothly.   Thanks to Randy and the mechanics who corrected the issue.  It is great to have my GPS and OnStar working again.

Rob Haak

I reached out to Heinrich Chevrolet inquiring about a truck online. Zack called me the next morning and I put money down to hold the vehicle. Zack is a fantastic salesmen. We actually went back and forth on the phone and got things pretty much set. I went and took a test drive and bought it that day. Zack is very professional and went over the truck completely. I would highly recommend Zack and Heinrich Chevrolet.

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