Herb Gordon Subaru

Frank Smith

Bring my Subaru for an oil change. The advisor tapped on my window within 1min On my arrival. Super efficient. Loner is offered right away for a 2 hour wait for completion. I didn't need it. But it feels so good to know they have a backup plan for me. The waiting area is nice and filled with snacks and coffee. Upstairs an extra quiet lounge that also comes with a coffee machine that makes latte, cappuccino, espresso,..the free car wash put a perfect finishing on the visit....strongly recommended!!!

Marybell Montes

2nd car I purchased here 2019 / 2024.  Sales staff is very helpful.  The process was quick since I was prepared.  Finance department now is very James bound love how all the paperwork was digital.
Now the service department is another level I am not going to give them a bad review but make sure if you purchase extended warranties and you have an issue you have the information at hand.  Had a couple of issues.

Calvin

I was very carful in choosing what Subaru dealership I went to in the DC area, and Herb Gordon Subaru has definitely earned its great reputation. The staff are very friendly and go the extra mile for customers. I think one of the biggest hesitations of going to any car place is worrying about being over charged, but I can assure you this place is extremely honest. I always leave my maintenance appointments feeling confident in the work that was done. I would also like to give a shout out to Michael Goodman. He is the reason for the great experiences at each visit and why I will continue to come back to Herb Gordon Subaru!

Jill Wallace

Just had a fantastic service experience at Herb Gordon Subaru in Silver Spring.  I had a smashed side-view mirror.  The service department quickly identified the parts needed for repair, got them ordered and set up an appointment for repair.  They kept me informed every step of the way.  The repair was done quickly and I had my car back in a little over an hour.  They saved me about 30% over the original estimate by repairing a broken wire (rather than replacing an entire assembly).  I couldn’t have asked for anything more.  I have been a Herb Gordon Subaru loyal customer for years and this is an example of why!

Josh Burton

Awesome first experience at Herb Gordon Subaru. Super friendly, knowledgeable and attentive. Price was right on what I was looking to pay and even graciously gave a military discount. My Forester was very well taken care of, washed and a quick detail. Thank you, Luis and team! I’ll absolutely be back for any future work.

Herb Gordon Subaru

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