Hertrich Acura

Amber

Lorenzo was extremely knowledgeable, personable, and efficient. He assisted my daughter with her first car purchase and I couldn’t have asked for a better sales rep. He went through each setting and feature of the car with her and made sure that everything was set up to her liking. Very simple process overall including finance.
He is knowledgeable on every year and model of Acura!! Would definitely recommend Lorenzo and Hertrich Acura for any car purchases.

christopher santovito

Hertrich Acura is staffed with fantastic professionals.

Spent the better part of a day shopping at Hertrich Acura.
Observed sales representatives that work seamlessly with one another... that's rare in any dealership.

Lorenzo Hendricks displayed outstanding professionalism, patience and courtesy while helping my family purchase a CPO MDX... vehicle looks, drives like new!

Lorenzo also treated my family as if they were his own... the guy is awesome!

Save the stress of car shopping and just go to Hertrich.   Well worth my hour drive.

Angela Croop

I will NEVER buy another car from anyone again other than Lorenzo. He initially sold me my first RDX when I decided to lease my first car. I had it less than a year when I decided he provided the best option for a new vehicle and I wanted to own it rather than lease it. I traded it in for a brand new RDX and actually made money on the deal! I was so happy with my new car, and the experience that when it was time for my dad to get a new car after an accident, we didn’t think twice about heading over to see Lorenzo. We didn’t consider any other car dealership or salesperson! My dad bought his TLX, and here we are. Three Acuras in two years and we couldn’t be more thrilled. If you want someone that actually cares about what you want and doesn’t see you as just a dollar sign- check in with Lorenzo. You won’t be disappointed. He is also always helpful if I give him a call when I don’t know how to work all my features ????

Michael Cunningham

I came in on July 22nd purely on impulse, I'd been eyeing the 2023 Acura TLX Type S for a while now, I had seen they had several in stock, one in Performance Red Pearl, but had not seen it on the lot the weekend before when I drove through to peek at them. I decided I wanted to drive a Type S that day, not even thinking about buying, honestly, I just wanted to see if this car was truly a rival to the German cars I've owned previously and take a ride in a brand-new car. So, I pull in, we walk into the dealership and right there is where I see the car, I had been obsessing over for the last three week, right on the showroom floor (which explained why I hadn’t seen it out on the lot) the 2023 Acura TLX Type S in Performance Red Pearl with the Ebony Ultrasuede. I walked over and this is where I was met by sales consultant Christopher Ramos, I explained that I was interested in the red Type S and said I’d like to go for a ride in one. It took us no more than a minute or two before he had a set of keys and we walked out to the lot. He started the car with the remote and we were able to hear a cold start which really let us hear how the sporty the exhaust sounded, we did a walk around the vehicle where he pointed out the defining characteristics of the Type S and we also took a look at the engine and we very impressed not only with his knowledge of the vehicle but also the technical specs of this powertrain. The fit and finish of the vehicle was very nice as well. So, get in the vehicle and we set off on the test drive and this is where the car itself did most of the talking. Chris just told us which direction to take, and he just let me get a feel for the vehicle, car was driving excellent, I was very impressed with the handling and performance of the car and was hyped to finally get a chance to drive the vehicle. Despite the eventful drive, I had my mind made up that I needed to have this car (and spare tire kit as well). I had just turned 30 and decided I need to set off my next thirty years with a gift to myself I was sure to remember. Mind you, an hour before this I was just walking in here to take a spin in a new car, I hadn’t planned on ACTUALLY dropping close to sixty grand on a brand new car, and hadn’t really wanted to get rid on my Golf R but we went over numbers and different financing options and I let him know that I needed some time to think it over as this was a big financial decision. Over the next week both Chris Ramos and the Sales Manager Chris Anderson helped me along the way with appraising several of the vehicles I owned and answering numerous questions throughout the entire week about financing offers, trade in values and negotiating pricing on the TLX. After getting a number on all my cars and getting my financing all set, I walked in after work on July 31st to buy my first ever brand-new car to go into my 30’s with a bang. I was so hype. I will say there is a big difference in buying a new car opposed to buy a used car. One thing that I’d never gotten to do with buying secondhand cars was getting to choose options and other accessories, so when I was handed a paper and was asked to pick out any accessories I wanted, right off the bat I checked off the spare wheel kit. When it came time to sign papers I was in and out the door quickly and honestly the entire experience couldn’t have been better! I would recommend Hertrich Acura and Chris Ramos to anyone thinking about buying an Acura. I will return if I ever I want another vehicle, although I don’t see myself getting bored with this car anytime soon.

William Strattman

I went to Hertrich Acura on Saturday, 9/9, to test drive the new 2024 Acura Integra A Spec model. I’ve been researching cars for the last few weeks and I wasn’t sure what direction I was heading in. When I walked into the dealership, I met Chris Ramos, a new salesperson at Hertrich Acura. I told Chris what I was looking for in the vehicle and asked if I could test drive the car. Without hesitation, Chris got right up and walked me out to the cars to show me their inventory. I found one that I liked, so we went for a nice ride and Chris explained all the different options the Integral to offer. He was very professional in his approach. I felt no pressure whatsoever and Chris & I had  a nice discussion about selling cars in today’s market. My first new car purchase was a 1995 Acura Integra at 22 years old. Now, I’m happy to report that I purchased my 2nd Acura Integra (2024) at 50 years old, with the help of Chris Ramos!! Be sure to ask for Chris Ramos if you stop into Hertrich Acura in New Castle on Route 13. Best of luck, Chris!!

Hertrich Acura

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