Infiniti Of Hilton Head

ralph

my family has purchased 5 units from Vaden hilton head. we always get great deals . the service dept for Infiniti and Nissan is great, always fast , i can get a loaner if it is a longer maint visit. def recommend 5 ??'s

Emily Price

We had such a great experience with the entire staff especially Jay, Bonnie and Curt. Jay went above and beyond to make the process so pleasant and we couldn’t be happy with our new car. Bonnie was so nice and made us feel so welcome. Highly recommend going to see them for your next car! We know we will!

AC Nobless

I worked with Valentina via email and text before going in. She quoted me a price before going in, and when i got there it was just what se said. There was no bait and switch, no game playing. She made the whole process extremely smooth and fast. Thank you! I highly recommend buying a car from this dealership it couldn't have been any easier.

pbarb999

I purchased a 2023 Infiniti QX60 from Vaden Infiniti of Hilton Head, but I would not buy another from them or recommend them. The only good part of my review is that they did give me the lower price this vehicle was listed at on the Autotrader site. Other than that, it was very, very hard to get responses from anyone at the dealership. The people seemed pleasant when I would get a call back. I was told the vehicle was in perfect condition and that it had been detailed before it was transported to us. Neither were true. When the vehicle got to our house, this was the first time I was able to inspect it. I found a broken passenger door  clip so the rubber gasket hung loose, a missing rubber pad from the rear driver's side door and some sort of spots on the rear window and the illuminated kick plates that I had to use a mild abrasive cleaner and scrub pad to remove them. Those things tell me that the car was NEVER DETAILED or looked over before being transported to me. I emailed and texted Chad the GM, but never heard back from him. I also asked Curtis the finance guy if he would let Chad know I emailed him, but I still never heard back from anyone. The customer service was VERY poor. Now, my local dealer tells me that I will have to pay to fix the door clip and the small rubber pad that was missing cost $50. Find another dealership if you need a car either locally or to be shipped to you.
Update 11-11-23, since my first review the GM, Chad immediately reached out to me the next day to see how he could make things right. I explained my concerns and he told me to take the vehicle to my local Infiniti dealership and have the issues taken care of and then they would reimburse me for the cost. Chad apologized many times for dropping the ball on our initial purchase of the car and our communications that were so bad. Communications we had for resolving the issues were much, much better. I received the check for our cost and the items he said he would send that were missing from the car. I feel better about my experience with Chad and the dealership and just hope that communications can be a priority for anyone making a purchase, either local or out of the area. Thanks Chad for all the leg work to get this resolved.

Paul Davis

Our experience with Jay and Bonnie was top notch. Made you feel like family and gave you space when you needed to process all the information when making your car purchase. I don’t like to feel pressured and that I did not. Highly recommend this dealership because of these two individuals.

Infiniti Of Hilton Head

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