Joyce Koons Buick Gmc

Fahad Qureshi

I don’t do reviews much…but this one had to be done!  Steve Hughes and V. Bui were exceptional in the service they provided.  Been to many dealerships and bought new and used cars and the experience always makes you feel like you spent too much and didn’t get what you paid for.  Walked into this dealership expecting the same and expecting most of my Friday to be wasted sitting, waiting, and hassling around.  However, this experience was different.  This might have been the first experience where they negotiated with me without any hassle or complaints.  The entire process took only a couple of hours from coming in and test driving to walking out the door with the car.  The finance employee also took care of things quick and was very informative (I think his name was Fernando…I had to take a call so wasn’t able to talk with him as much). They also took care of a few exceptions that I had without any complaints and had it done in a very timely manner with an awesome attitude.  Both Steve and V had great attitude and were a pleasure to deal with.  I’m hoping that relationship continues and I’ll be back there soon since I know I’ll be in need of another car soon for my kids.  This was for a used vehicle so here’s to hoping I don’t jinx the car by writing this positive review, but from how I’ve been treated so far I’m expecting they’d take care of me if any issue arises.

Dan Calobong

Great pricing. Quick responses from salesmen. Just purchased a truck from here and did a lot of pricing not only in Maryland but throughout the country. This place had the best price and the salesman was quick to respond to any question I had through email.

Julia Foard-Lynch

Joyce Koons provides stellar service with the concierge pick up and drop off.  I may never buy a vehicle anywhere else because it makes my life so much easier, not having to fit my automobile service into my hectic work schedule.  I don't have time sit and wait for my vehicle or be without a vehicle and their service is unlike any other dealership.  My service advisor for this servicing was STELLAR.  He stayed in touch with me, answered questions and even sent me videos, showing me how to operate certain things in my car.  Fantastic service all the way around and I always recommend Joyce Koons because of the service that they have provided from purchase to maintenance.  When purchasing, they don't keep you sitting in their dealership playing number games for hours, like so many others!  I have purchased three different vehicles from Joyce Koons and it has been a great experience every single time!

Sean Ok

I recently had the pleasure of purchasing an SUV from Joyce Koons Buick GMC, and I couldn't be happier with the experience. From the moment I walked in, the team made me feel welcomed and valued.

Senal Kapgue, my sales consultant, was fantastic. He patiently guided me through the test drive of several cars, ensuring I had all the information I needed to make an informed decision. Despite my initial hesitation and decision to test drive a few more cars at other dealerships, Senal remained professional, courteous, and never pressured me into making a hasty decision.

The next day, I received a follow-up call from Mr. Peter Stohlman. Our conversation was pleasant and friendly, devoid of any high-pressure sales tactics. Peter's approach was a gentle reminder that he was available to assist with any questions or concerns I might have.

A few days later, after considering all my options, I decided to return to Joyce Koons Buick GMC. Senal's responsiveness and extensive knowledge made the purchasing process seamless. He worked diligently to ensure I got a price that I was comfortable with. Both Senal and Peter shattered any negative stereotypes I had about car salespeople. Their professionalism and genuine care for my satisfaction stood out and made the entire experience enjoyable.

I am thrilled with my new SUV and the outstanding service I received at Joyce Koons Buick GMC. I highly recommend this dealership and will definitely consider them for any future car purchases. Thank you, Senal and Peter, for making my car-buying experience exceptional!

Ozra Hakim

Received a very good service at this location. Our sales person Chen Zhu was very nice, polite, honest . Also he took his time and explained everything. He made it the transaction very easy and smooth.

Joyce Koons Buick Gmc

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