Karen Radley Volkswagen

Matthew McDonald

I continue to have an amazing experience with this dealership. Whether it’s the service department or sales, they are ALWAYS committed to doing their best and it shows. I have bought/leased over 10 cars with them and will continue to for as long as I’m living in the area. The last five cars I have leased working with Anthony Ortiz. Each time it’s like leasing a car from a good friend. He is patient, caring, and committed to doing the best for me and my family. I highly recommend working with Anthony if you are shopping for a new car here.

I Am Sharon

Wow.

All I can say is Wow. This place is 5-star. I am speaking to my 5-star Service experience today with John and the entire Service team.

I took my non-Volkswagen vehicle in for the annual state inspection and was treated like a queen. Made me want to buy a damn Volkswagen, I was treated so well.

I don't understand why people take their cars to service gas stations, wait in the sun or rain when you can go to any car dealership and get the same service for the same price in much better conditions.

Anywho, it's the end of the month. I have but a week to get this done. No worries! I called yesterday and was advised that there are no appointments , first come first served and the best time to come is first thing in the morning on any day. I couldn't sleep, so I made that day today. At 7:15 AM I was there. I was processed by 7:20 by John and out the door by 8:15 AM.

There was nice seating, free water and coffee and a well stocked snack machine. There was a nice cable flat screen TV to watch and free WiFi. I mean, it was a luxury level experience. I felt like I was in a BMW or Mercedes Benz dealership, easily. I overheard a Volkswagen owner be offered a FREE loaner for his troubles while his car was being serviced.

When I had a non-inspection, but service related question about my car, there were multiple printouts provided to help me and point me in the right direction. The generosity was almost overwhelming . It was so refreshing.

Have I been sleeping on Volkswagen? John and the whole team need to give the folks at Maserati in Sterling, VA some lessons on customer etiquette and how to provide a luxury experience. Some service departments don't get it, they get to sell a customer on a brand far more than the sales department.

Folks you cannot go wrong with Karen Radley's service team in Woodbridge. 5-star all the way from the Service Manager all the way down. If you want to be treated with respect and handled with care, go here. You will not regret it.

mohammad naved

We had such lovely customer service by
The SALES CONSULTANT MEHRAN HOSSEINIAN
today buying our brand new car TIGUAN S.The application process was smooth and we got a great deal. MEHRAN HOSSEINIAN was also patient and gave us a great explanations and deals on coverages and was patient with our questions. Considering buying a car is usually a time consuming we spent only one hour there start to finish which is not bad. 10 Star out of 10.
Highly recommend this dealership.

Lori L

We drove hours to go to this dealership to look at a car. They could not have been nicer. From the moment we got there to the time we left, we were treated like welcomed guests. The manager, Lance, our salesman, Anthony Ortiz, and the finance manager,
Minks Kamara, were all amazing. It was truly worth the trip to go to this dealership to make a purchase. For any future purchases, I will check with this dealership and drive up to NOVA if they had what I was searching for in a car. They are that good!

Alex Kaldmaa

Tyanne was very nice, I walked in with no appointment and she got me all set up for my first maintenance on my 2023 atlas and some issues with my sunroof. It was a very easy process and got the car back the next day. I’ll definitely call her again for my future maintenance’s on my Atlas and GLI.

Karen Radley Volkswagen

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