Klamath Falls Honda

Hayden Matthews

This was the easiest and most comfortable car purchase I have ever made! I was able to communicate with Alex and his team about what I needed and what I could offer, and they helped me get into my dream car! I wish I had need for another car just so I could buy from the Klamath Falls Honda and Subaru team again. Highly recommend them! What fast, friendly, and attentive service all around.

Rebecca Hagerty

Highly recommend working with Klamath Falls Honda. And a major shout out to Tim Hole! He made the process so easy and dealt us straight the entire time. In love with the truck we bought from them!

Tami Reeves

I didn't know dealerships were capable of being this helpful, generous and efficient. When I say that this place, and the people employed there, went above and beyond.. I honestly mean it. I'd like to give a shout out to, Des. She kept me up to date every step of the way, was extremely helpful is all aspects. If I could give this Honda dealership 10 stars.. I would. Thank you Des!

P.S. She needs a raise and a promotion!

Steven Hinton

In California and buying from Klamath Falls Honda? Do not worry, they have your back! Klamath Falls is lucky to have this dealership in their city!

February 1st, I was on the hunt for a new 2023 Civic Type R, which is hard to come by. Being far from this dealer, I would've imagined that trying to make a deal would be difficult. I was wrong. After figuring out numbers and sending an offer, Ramon promptly went to Neil, the sales manager. After a few back and forth negotiations, we agreed on a price - all over the phone, thanks Neil! The next step was working with Randy, the finance manager, to get a deposit in to secure the vehicle. Randy assured me and even went out of his way to place a "SOLD - DO NOT TOUCH" sign on the windshield for me. He even kept the windows rolled up for me and locked the car - this level of customer service is extremely valuable to me.

The soonest I could get there was a week away. During this time, they checked on me throughout the week. They even asked if I needed accommodations for lodging (they're making me feel like a VIP at this point) - I'm astonished. I was even put in touch with the Marketing Coordinator, Jillian, to get a copy of all the photos that she took when the Type R was ready for sale. Jillian went out of her way to make sure I had every photo I wanted while I anxiously await delivery day. Ramon also sent me videos of the Type R in the showroom floor.

Fast forward to delivery day. Once I arrive at the dealership, I am warmly (and enthusiastically) greeted by Ramon and Randy. They were ecstatic that after a week of waiting, I am finally there to pick up my brand new 2023 Civic Type R. Ramon brings me to the Type R, gives me the opportunity to look over it, sit in it, play in it and take all the time I need. The folks in service were also really kind - they expressed how sad of a day it is for them since the Type R is leaving. Randy - thanks for all of the videos of the Type R being driven out of the showroom floor - I love the how much is documented! Finance is ready.

Lastly, being in California, there were still a few steps I needed to do to get the vehicle registered. This is what made my jaw drop. When I was called to the counter at my local DMV, the gal assisting me let out a very loud sigh and said "Oh great - an out of state sale, this is going to rough". I gave her the tracking number that Nick (DMV/Title Specialist) provided me and she retrieved all the sent documents. During this time, she was hardly personable and looked agitated.  Getting close towards the end, she finally cracked a smile and said "Wow, this dealership is extremely thorough with their calculations, estimations of fees and document preparation. Everything is here!" Nick - I want to personally thank you for your high level of communication and accuracy. I never have expectations to receive responses to my emails within 10 minutes and for you to do that, it truly made me feel valued as a customer. You made this effortless for me to finish the registration process and I am grateful!

I don't understand how every expectation I've had of the perfect deal was accomplished being an entire state away - my mind is truly blown away. In the last 5 years, I've purchased 7 vehicles and I'm completely astonished how there was not one hiccup - from beginning to end. Perfection. Thank you Klamath Falls Honda!

Klamath Falls Honda

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