Luxury Auto Plex

Soukayna Houdroge

I normally don't write reviews but I would be doing a great disservice to the amazing person who helped me find the perfect car.

I originally came across a MINI Cooper I saw online and inquired about it but unfortunately someone had reached out and let me know it had already been sold within the hour--

The gentleman who had reached out asked what I was looking for. I had told him that I HATE shopping for cars because I know nothing about them but I was in dire need of a newer one. Nothing else really caught my eye that was on the website. I was invited to come by the lot and see the inventory in person. Sean was very professional and very easy going to talk to -- I did not feel like I was pressured at all like I normally am at other car dealerships. I didn't find anything that fit me and Sean agreed.

A week later Sean reached out and said "I found the perfect car for you."

I came by the following day - Sean showed me a very well maintained, clean BMW 328i. I test drove it, had all my questions answered but most importantly I felt content and comfortable with making this purchase. I believe that was the most important part of buying this car. The fact that I felt like I was making a good solid purchase and I did.

I want to personally thank Sean for taking his time reaching out to me when the right car came along, for his attention to detail and for his extensive knowledge that made me feel secure making the decision to purchase my new car. I wish everyone could experience the customer service I got from Sean when making a big purchase like this.

It has been one month and I am absolutely IN LOVE with my BMW.

Thank you again Sean. I will be sending friends and family your way!!!

Ayatt

I cannot express enough how incredible my experience was with Sean as my car salesman. From the moment I walked into the dealership, Sean went above and beyond to make my car-buying journey exceptional. His extensive knowledge of the GLS550 and genuine passion for helping customers made the entire process seamless and enjoyable.

Sean’s professionalism and friendly demeanor immediately put me at ease, transforming what can often be an intimidating experience into a truly pleasant one. He patiently answered all my questions, providing valuable insights and guidance without any pressure. Sean’s dedication to ensuring customer satisfaction was evident at every step.

I am now the proud owner of a GLS550, and I owe it all to Sean’s expertise and outstanding customer service. Moving forward, I wouldn’t dream of purchasing a car from anyone else. I wholeheartedly recommend Sean to all my friends and family. If you’re looking for a car-buying experience that is not only stress-free but genuinely enjoyable, Sean is the person to see. Thank you, Sean, for making this a memorable and positive chapter in my car ownership journey!

Chelsey Boatman

Sean was very helpful throughout the process of my daughter buying her very first car. He explained everything about the vehicle prior to her test drive and broke down financing options, importance of good credit and options that she could understand. He made her first experience of buying a car stress free and smooth. Would recommend Sean and Luxary Auto Plex if you are looking for a vehicle. :-)

Leslie Cruz- Kelly

I’ve purchased several cars in my past but this was the first to have done remotely. I live in Santa Cruz, CA. Sean helped me and was reachable or communicated actively. I would highly recommend getting a third party inspection that’s more thorough, which another person had suggested on these reviews. I used lemon squad. That helped give a more detailed description of the condition of care. All which were acceptable but had it been delivered in its condition I would have been upset. I believe I got a more than fair price and I’m happy with my car thus far. The shipping was another third party which wasn’t the best but the owner pulled some strings and finally got the car delivered about 7 days after purchase… but right in time for my 39th birthday. Glad it all worked out but yeah some bumps which I think I could anticipate not being present. You’re a team in the end so better to work with them than against.

Gracie Newhouse

We recently purchased a car @LAP everyone from the moment we called to when we arrived was so helpful without being pushy. We left w big smiles thank you to all who made this easy and fun! Shawn, and all of the staff including the electrician working that day 4/14/24

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