I recently had the pleasure of purchasing a vehicle from Mercedes Arcadia, and I must commend Kevin Wang for his outstanding service. From the moment I stepped into the dealership, Kevin made me feel welcome and valued. His deep knowledge of the Mercedes lineup was evident as he expertly guided me through the features and benefits of various models, helping me make an informed decision tailored to my needs. Kevin was patient, understanding, and not once did I feel pressured. He answered all my questions with clarity and went above and beyond to ensure the purchasing process was smooth and hassle-free. Thanks to Kevin, I drove away feeling confident in my choice and excited about my new car. I highly recommend Kevin Wang to anyone looking for a Mercedes. His professionalism and passion for customer satisfaction are truly exemplary.

We spent the day going to a few different dealerships, and it is clear that customer service has definitely declined at most places, especially after 2020. Our experience at Arcadia’s Mercedes was wonderful and way exceeded our low expectations due to our dealings earlier in the day. Jack and Greg went over and beyond to help us find our perfect car. Not only great customer service, but genuine care in getting to know their clients. Even after our purchase, they followed up to make sure everything was going smoothly. The lot is expansive which means great inventory, and the dealership was big and comfortable. Thank you Jack and Greg! Will definitely come back in the future.

Great experience. Scott was patient with us, answered all of our questions, and helped to get us a good deal that worked of our budget. Billy from finance was also very helpful and had the solutions that worked. Also a shout out to David who took us on test drive and walked us through all the features of the vehicle. Overall, they made it easy to get the vehicle we wanted.

Scott and Stacey did an amazing job finding the car I was looking for within my budget and personal tastes. They were friendly and courteous and took the time to address any questions I had. I am a five time customer of Mercedes and recommend this dealership to existing and new Mercedes customers because it wasn't stressful, I was treated with respect, and got a beautiful car without any hassle. Thank you!!