Came in without an appointment, I was quickly attended to and problem diagnosed on my 580. The work required 5 hours, Mercedes offered to drive me home and pick me up at completion. Great job, no more messages from my EQS about low battery, it’s happy with a new battery. Only sad that the battery and AC fan went south in less than a year and a half. But warranty covered it.

Amazing customer service and support. Xavier went above and beyond to get my Sprinter repaired. What could’ve feasibly taken 3 months for a complete repair took less than 3 weeks…even when a part had to be shipped from overseas! Xavier’s diligent efforts to get my van operational again allowed my business to be up and running in a short time. When one’s business (pet grooming) runs out of your van…down time can be critical. I am super thankful for the professional and expedient work done in effort to repair my grooming van!!

ARNOLD LIN was a pleasure to work with. Very well mannered person who will work with you no matter what situation you’re in to get you in the best car possible. I will go back to this location just based on this young man. I promise you, you want to ask for him when buying a car. A++++

Very impressed with the professionalism of this dealership! Ruben Sanchez at the Arrowhead Mercedes dealership was super helpful and communicative with me as my car was being worked on. He was very patient and made sure I wasn't without a loaner car. I appreciate your help Ruben, thank you for getting me back on the road safely!

I have sadly had to have my Sprinter van repaired here twice while on visits in Arizona - they do a great job -this last time was really exceptional. First of at my Seattle local Mercedes dealer last October told me that there was nothing out of balance with my tires - but the car kept shaking and when I took it in - Arrowhead rightfully pointed out the wear on the tires - recommended 4 new ones and it balanced and drove perfectly! Like new. They do good work.